Re: upgrade VVX 400 / 500 to 5.2.2
while i'm sure faking a dns A record entry for downloads.polycom.com to return my lan IP will fix that remaining query, I can't 'easily' do that in all remote locations, home offices etc, seems a...
View ArticleRe: upgrade VVX 400 / 500 to 5.2.2
Hello fixthispolycom,again, I believe somewhere in your configuration you set to use downloads.polycom.com and therefore the phone only looks on your local FTP where the configuration is located but...
View ArticleRe: upgrade VVX 400 / 500 to 5.2.2
well random website sellers, no provisioning server (till the one just created), just simple sip account info single field in the webui is currently pointed to my lan server... however there are a few...
View ArticleRe: upgrade VVX 400 / 500 to 5.2.2
Hello fixthispolycom,it could even be the APP_FILE_PATH="sip.ld" section within the <mac>.cfg but only you can check this. I can lookup the reseller we provided the phone to in order for you to...
View ArticleRe: upgrade VVX 400 / 500 to 5.2.2
all good / resolved UC Software Version 5.4.4.2473 Updater Version 5.6.4.2075 noticed somehow it was sill using an upgrade server field rather than using the provisioning server (and clear upgrade...
View ArticleRe: VVX 400 Single Key Park / Unpark
I just talked to 2 other people that have both requested this feature but got no response.
View ArticleRe: VVX 400 Single Key Park / Unpark
Hello dandenson,how have they requested this and do they have any reference for me? In addition 2 people may have done this but again it depends on their real estate of Polycom phones and future sales....
View ArticleRe: VVX 400 Single Key Park / Unpark
I understand that there are priorities to even consider new features. This one is asked for pretty commonly and it's nicely supported on virtually every other handset. I'm a small vendor, I have about...
View ArticleRe: VVX 400 Single Key Park / Unpark
Hello dandenson,still a reference to follow this up internally would be great. And maybe a video clip and a wireshark trace from a competitor phone to compare the signalling.Please ensure to provide...
View ArticleRe: IP 650 not checking ftp provisioning server on reboot
Hi Steffen, Thank you for replying. The provisioning server is hard-coded on the phone, not being issued via dhcp options. We see all the correct information on the provisioning server tab of the web...
View ArticleIs anyone aware of an audio amplifier for a VVX310 phone?
I have a user who is a little hard of hearing and would like the sound louder when she is called.
View ArticleRe: Polycom SoundPoint IP 550 v4.0.X - Dual Registration
I'm trying to get my AudioCodes Mediant 1000 device to accept polycom phone registrations and pass them off to my IP PBX in a redundant method so the end users can continue to act in an uninterrupted...
View ArticleRe: VVX 310 Not Obtaining DHCP IP Address?
I apologize for bumping such an old thread, but was this issue ever resolved? I too have three new-in-box VVX400 phones that were purchased on Amazon after being sold to Westcon by Polycom. None of...
View ArticleRe: VVX 310 Not Obtaining DHCP IP Address?
Hello Alan,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release. Please also include...
View ArticleRe: IP 650 not checking ftp provisioning server on reboot
Hello Jim,A wireshark trace may be helpful but would need to be looked at by Polycom support so please raise this via your Polycom reseller. If the reseller is some Internet discounter and is unable or...
View Articlesoundpoint 650 with extension module rebooting
Hello all, I have a customer with two SoundPoint 650 phones with extension modules attached. For about a month now, they have both been rebooting at random. It doesn't matter if they are on a call or...
View ArticleSoundStation IP 6000 on iPECS-300 - help
Hey, I got SIP license for the 6000, a test with SIP softphone works, the 6000 gives a "Line: Not Registered". I would appricate some help. Thanks !Elior
View ArticleRe: VVX 500 - soUsbInit: USB features are disabled
SteffenBaierUK wrote:Hello Frosty_NZ,welcome to the Polycom Community.It would help us if you tell us what are you trying to do with the USB Stick. The FAQ contains for example a section about USB...
View ArticleRe: SoundStation IP 6000 on iPECS-300 - help
Hello Elior,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release. This also...
View ArticleRe: soundpoint 650 with extension module rebooting
Hello CTL_ChrisM,welcome to the Polycom Community.It is always good to provide as much details as possible: Is this a new installation or has this been installed for a while?If this is an older...
View Article