Re: VVX 500 - soUsbInit: USB features are disabled
Hello Frosty_NZ,from factory the USB function would not be disabled but not knowing if you use some kind of service provider who may have changed a setting I am unable to comment on this. Logs or a...
View ArticleSoundstation IP 5000 and Cisco meet-me
Hello, I'm trying to use the meet-me feature of my CUCM (Cisco's Call Manager) with a couple of Soundstation IP 5000.. but with no luck Is it possible that these devices don't support this feature? I'm...
View ArticleRe: Soundstation IP 5000 and Cisco meet-me
Hello tiaccadi,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Jul 17, 2014 Question:Can I deploy Polycom® SoundStation® IP Conference Phones with Cisco® Unified...
View ArticleRe: SoundStation IP 6000 on iPECS-300 - help
Thank you very much ! the "FAQ] Can I register my Polycom Phone with a “XYZ” SIP Server?" examples helps alot :) It works.
View ArticleProvisionning Best practices
Hello Everyone ! I would like to understand exactly how the provisionning process works, as I am currently having troubles with a few Polycom devices. This is my configuration :For each device, I have...
View ArticleRe: Polycom VVX 300 url call disabled and line unregistered.
Is this helpful? Frame 572: 66 bytes on wire (528 bits), 66 bytes captured (528 bits) on interface 0Interface id: 0 (\Device\NPF_{FA0B82E9-D725-448F-9D7A-9925D29A788B})Encapsulation type: Ethernet...
View ArticleRe: Provisionning Best practices
Hello Bruno,welcome to the Polycom Community.I had a quick test of this and am unable to replicate this. This would need to be looked at by Polycom support so please raise this via your Polycom...
View ArticleRe: Provisionning Best practices
Hello Steffen, Thanks for your reply. Do you have a specific document where it specifies what file is checked by the device when sending a SIP OPTION with the ckeck-sync command? Thanks.
View ArticleRe: Provisionning Best practices
Hello Bruno,all files specified within the CONFIG_FILES="" section from the <mac>.cfg file. It checks the size / checksum and therefore decides if they are changed.Please ensure to provide some...
View ArticleRe: Polycom VVX 300 url call disabled and line unregistered.
Hello ChrisJuett,troubleshooting end user issues is completely outside the scope for myself as a Polycom employee. Your Service Provider should assist you and / or your Polycom reseller can open a...
View ArticleRe: soundpoint 650 with extension module rebooting
This is an older install. As far as I know they did not start having this problem until after they phones were updated to 4.0.10. Unfortunately, all of the logs are only accessible by my engineering...
View ArticleRe: soundpoint 650 with extension module rebooting
Hello CTL_ChrisM,without logs we cannot proceed. Please get this escalated on your end.Please ensure to provide some feedback if this reply has helped you so other users can profit from your...
View ArticleIP6000 in 'boot loop', best place to send for repair?
I have an IP6000 that recently started doing an endless reboot cycle, alwasy ending with 'Application not present'. I reloaded bootrom and SIP but it still doesnt' boot. I'm done futz-ing with it and...
View ArticleRe: IP6000 in 'boot loop', best place to send for repair?
Hello Mike,welcome to the Polycom Community.Only Polycom can repair our products so please check => here<= for RMA optionsPlease ensure to provide some feedback if this reply has helped you so...
View ArticleRe: IP6000 in 'boot loop', best place to send for repair?
Sir, Interesting you should say that... I did in fact call Polycom first. They would not help me and told me to call the reseller for support. I asked my client where they bought it and they did not...
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Re: IP6000 in 'boot loop', best place to send for repair?
Hello Mike,As already mentioned in my original reply you or your client need to raise an RMA. I provided you with the relevant link in my reply The above should allow you to raise this RMA. If this is...
View Article[Software ] RealPresence Trio 8800 UC Software 5.4.3AA has been released
Hello Everyone, We are happy to announce the availability of Polycom® UC Software 5.4.3 RevAA, with associated utilities and documents on the RealPresence Trio product support web page...
View ArticleRe: Configuring Routers and Network
Thanks for the response, the phone has been returned as it is suspectede that it has a fault with the port. If it happens again I will give what you suggested a go. Thanks.
View ArticleRe: IP6000 in 'boot loop', best place to send for repair?
Steffen, I had already tried your suggestion before REPLYing to last post. I had registered on Polycom site and went to Self-Service area. None of the links allowed me to create an RMA or start a...
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Re: [FAQ] How can I setup my Phone / Provisioning / Download / Upgrade /...
Setting up Microsoft IIS for HTTPS Provisioning NOTE: Please be aware that Polycom does not provide any support on the below and any changes or permissions are at your own risk !! Below information is...
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