Hello dandenson,
how have they requested this and do they have any reference for me?
In addition 2 people may have done this but again it depends on their real estate of Polycom phones and future sales.
Simply asking for this does not remove the priority of other customer requested features. I know nothing about your own Infrastructure or the other two people you mention.
This is all explained here:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services