Hello CTL_ChrisM,
welcome to the Polycom Community.
It is always good to provide as much details as possible:
- Is this a new installation or has this been installed for a while?
- If this is an older installation did this occur before the UC Software 4.0.10 was installed?
- Have you got any logs from a provisioning server or a syslog server?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services