VVX 201 2-line SIP configuration
I have just bought a new VVX 201UC Software Version 5.5.1.11526Updater Version 5.7.1.13261 I'm trying to configure 2 SIP lines (2 different SIP providers: Provider A & B) Line 1 - registers OK Line...
View ArticleFacing issue with IP5000
Dear Polycom team, We bought polycom IP5000 for VOIP use in our office. Initially it was working fine.Now I am getting message in the display as mentioned below,"Waiting for Network to initialise" I...
View ArticleRe: Facing issue with IP5000
Hello Kannan,welcome to the Polycom Community.It looks like the phone does not get an IP address. Have you tried factory resetting as described in the FAQ => here <=? If you are an end customer...
View ArticleRe: VVX 201 2-line SIP configuration
Hello BigRepa,welcome to the Polycom Community.Any chance for a BackupPlease ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best...
View ArticleRe: Facing issue with IP5000
Hello Steffen Baier, Thanks for your reply.I am the user of this device.when I switch on the device, in the display screen I could see only "Waiting for network to be initialised"As you said, I think...
View ArticleHow can I add russian language on Polycom IP 7000
I cannot find russian language on my Polycom IP 7000, there is English · Deutsch · Français, but there isn't russian language. How can I add russian language on Polycom IP 7000?Thanks
View ArticleRe: VVX 201 2-line SIP configuration
Thanks for your input.I had the VVX 201 configured with a single line just now.Manually reconfigured for 2 line to provide the backup - and magically - it works with both line now.
View ArticleRe: Facing issue with IP5000
Hello Kannan Chandrasekar,The unit was sold by SCANSOURCE COMMUNICATIONS back in 14/10/2015 so from our perspective it is out of warranty. Did this ever work and only just now start ?Are you sure you...
View ArticleRe: How can I add russian language on Polycom IP 7000
Hello SlaVoip,welcome to the Polycom Community. You need to setup a local provisioning server in order to be able to load another language.The community's VoIP FAQ contains this post here:Oct 7, 2011...
View ArticleRe: Facing issue with IP5000
Hello Steffen, It was working forone month, later we are facing this issue.If I connect the device with PC, I am not able to ping the device. Please let me know cost estimation and mode of...
View ArticleRe: Facing issue with IP5000
Hello Kannan Chandrasekar,If the unit was working for one month you may still have warraty on it but I cannot remote diagnose this. You have two Options: Contact Scansource in the USA and inquire about...
View ArticleRe: Polycom Trio 8800 Calls Recording
i think u can try to install the <removed by the mod> and delete all ur troubles
View ArticleRe: Polycom Trio 8800 Calls Recording
Hello vondes,welcome to the Polycom Community.You cannot install 3rd Party apps on the Trio.Please ensure to provide some feedback if this reply has helped you so other users can profit from your...
View ArticleExpires overlap not working
My device (vvx 500 - 5.2.2) is subscribing with expires=3600, but the server overrides the value with 180 (3 min). The device does not set voIpProt.server.x.expires.overlap, so it should default to 60...
View ArticleRe: Expires overlap not working
Hello Employee#1,welcome back to the Polycom Community.As already told in => this<= post please use a currently supported version. In addition did you raise this with your Polycom reseller as...
View ArticleRe: Expires overlap not working
Yes, we raised the question, but found a resolution prior to getting a response. I will go back and add the solution to original post. I've tested this issue on a phone running 5.5.1 and found that it...
View ArticleRe: SIP NOTIFY fails intermittently
Turns out that the UAS was not sending an immediate NOTIFY after the 200 response. We added this (with a neutral state) and it resolved the issue.
View ArticleRe: Facing issue with IP5000
Hi Kannan, I have seen a 5000 and a 7000 recently with this issue. The recieve power over PoE, and will boot up, but they do nothing else. I plugged them in and ran a packet capture while directly...
View ArticleRe: Encrypting syslog messages
Just to clarify, as per the documentation: http://support.polycom.com/global/documents/support/technical/products/voice/Syslog_TB17124.pdf The value needs to be 0, 1, 2 or 3. These correspond to...
View ArticleRe: Keep receiving calls from numbers like 100, 1000, 1002, etc.
The best method to resolve this is to fix the insecure configuration of your WAN router. It implements something called "full cone NAT", which means it is basically a port forward, and as a result of...
View Article