Hello Employee#1,
welcome back to the Polycom Community.
As already told in => this<= post please use a currently supported version.
In addition did you raise this with your Polycom reseller as suggested?
For your new issue I would need to understand your issue but for me as a Polycom employee this is outside the scope of free support we offer here:
- Please provide a backup of your configuration once updated to a currently supported version
- A Wireshark trace from booting up the phone
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
