Re: On Hold Ring Back...?
Okay, so we have Nextiva as a provider, you're saying they're the only ones that can make this change? Is there anything we can do from the phone programming to help keep callers from going on...
View ArticleRe: On Hold Ring Back...?
Hello MichaelN,As already outlined this has nothing to do with the phone.Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: Does Polycom IP7000 SIP phone support VPN/DMVPN ?
Hi Polycom Team, Can anyone please respond on this. Many Thanks
View ArticleRe: Does Polycom IP7000 SIP phone support VPN/DMVPN ?
Hello Deepak Bisht,welcome to the Polycom Community. There is usually no need to "bump" a post and we specifically ask people not to do this. We will repsond when we have an answer.The community's VoIP...
View ArticleVVX 601:Outlook Contact Synchronization?
Can I upload or synchronize my Outlook contact with my VVX601 phone (avoid entering name by name in my favorites and/or directories)?
View ArticleRe: VVX 601:Outlook Contact Synchronization?
Hello Ernesto,welcome to the Polycom Community.To my knowledge only if used with LYNC or Skype for Business you can sync outlook contacts. If used in SIP mode you could use the Polycom Desktop...
View ArticleRe: Call Log 2036
Stephen, some phone are not fixing the issue when i import the mentionned parameters, do know first the reason of some polycoms change their hidtory date to 2036 by themselves, do u think there is a...
View ArticleRe: Call Log 2036
Hello KyleR,the suggested logging levels simply change the logging level so you can give these logs to your Polycom reseller so they can open a ticket and submit these to us so we can find the root...
View ArticleMute Tone for Polycom Realpresence Trio 8800
Maybe somebody can help me out with this, as I have been searching the admin/user guides and cannot seem to find an answer to this question, unless I'm simply overlooking it- which is a real...
View ArticleRe: Mute Tone for Polycom Realpresence Trio 8800
Hello Dave,welcome to the Polycom Community.We have various tones but a mute tone is not one that you can define. Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC...
View ArticleVVX 601 - Can't Login To IP Address Of Phone
Hello, I have tried this with 2 Polycom VVX 601 phones. I connect the phone to the network, get the ip address from the phone's touch display. Enter the ip address into my web browser and I only see...
View ArticleRetrieved BLF/Park hangs up
We have set up a BLF list for parking and retireving parked calls. When there is an active call we can transfer the call to the park and retrieve the parked call. However, if the button is clicked...
View ArticleRe: Retrieved BLF/Park hangs up
Hello Yaakov1,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: VVX 601 - Can't Login To IP Address Of Phone
Hello PolyNube,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no...
View ArticleRe: VVX 601 - Can't Login To IP Address Of Phone
Thanks, that helped. The condensed solution for anyone finding this in the future is to use: https:// and then the ip address from the phone. So it might look like https://192.169.0.100
View ArticleRe: Retrieved BLF/Park hangs up
Thanks for the reply. We are running version 4.0.11 on a Polycom IP 650
View ArticleRe: Retrieved BLF/Park hangs up
Hello Yaakov1,I am unsure how we are supposed to stop your user to press the button twice.Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: Retrieved BLF/Park hangs up
Steffen, The reason that the users press the button twice is because they expect the phone to respond faster. That does require user training so that they should slow down. However, the phone behavior...
View ArticleRe: Retrieved BLF/Park hangs up
Hello Yaakov1,If this is a performance issue we would need to see some configuration and logs so I suggest you open a Service Ticket. If you are out of warranty you need to Pay per incident aka PPI....
View ArticleRe: Mute Tone for Polycom Realpresence Trio 8800
I just want to clarify: I don't necessarily want to define a tone for muting, I just want any toneto play when the mute button is pressed during a call. Right now, when mute is pressed it stays...
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