VVX Sign In information stuck after factory reset
So we have been having a few issues after a clean up of our FTP servers and the recent 5.5 upgrade... I was just wondering if anyone has seen these issues or has seen a fix. Issue 1When a person...
View ArticleRe: Mute Tone for Polycom Realpresence Trio 8800
Hello Dave,The Cisco 7936 and CIsco 7937 are manufactured by Polycom for Cisco but we have no control over features that these units have. The Trio does currently have no such feature and as already...
View ArticleRe: VVX Sign In information stuck after factory reset
Hello mekadaniels,welcome back to the Polycom Community. You still have an unanswered post => here<= and yet again posted a new post without providing the minimum information.Not knowing anything...
View ArticleRe: Webpage background option not loading for Soundpoint 670
@ Steffen Experienceing the same error here. Tried on Firefox, Chrome and Safari. Updated the firmware on the device as well, same results. I have been able to access this panel on other devices.Please...
View ArticleSound Station IP 5000 no IP from DHCP
Hallo i use Polycom Soundstation 5000 in our LAN. The problem is that the devices don´t get a IP form the DHCP- Server.I checked this wirh Wireshark. There i can see that the Server made a DHCP Offer...
View ArticleRe: Sound Station IP 5000 no IP from DHCP
Hello Mario Lieb,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a...
View ArticleRe: Webpage background option not loading for Soundpoint 670
Hello IiIPDF,welcome to the Polycom Community.You will need to open a ticket as we never had this officially reported and brought into support.In order to raise a support ticket you need to work with...
View ArticleRe: Sound Station IP 5000 no IP from DHCP
Hi Steffen to attache the trace is difficult. But i have another information for you. When i use a Soundstation IP 7000 on the same Port in the same VLAN, Same Config the device become a IP and it...
View ArticleRe: Intercom Calls Interrupt Active Calls
For the sake of posterity, I wanted to add that I too ran into this issue, and it turns out it was caused by a follow-up SIP NOTIFY talk event being sent to the phone. That is, the initial INVITE went...
View ArticleRe: Intercom Calls Interrupt Active Calls
Hello lumber_jack,welcome to the Polycom Community.The phone in this case behaves as working as designed. If we receive such an event we will interrupt active calls. This is a critical part of making...
View ArticleRe: Speed dial entry with pause, please, don't give the broken record answer
Hey guys, I appreciate everyone requesting this feature (specifically avmiller, bmulholland). Thanks for trying to champion this thing. It sucks that they just have to copy-paste the "NO - WE DON'T...
View ArticleRe: Speed dial entry with pause, please, don't give the broken record answer
Hello Jeradooka,welcome to the Polycom Community.I am not going to bother to reply with the same again as I have done this already in uncountable occasions throughout this post and others. Lets clarify...
View ArticleRe: RealPresense Visual
Hi. i realize this is a somewhat older threat - but i have been fighting 2 days now - with a demo setup (a proof of concept if you will - to see if we want to upgrade our aging polycom systems with...
View ArticleVVX TLS 1.2 support - Broadsoft R20sp1
Hi guys I recently patched our Broadsoft platform which is running 20sp1 and noticed that the phones then stopped working with DMS. At looking at the phone logs it appears to be due to the use of TLS...
View ArticleRe: RealPresense Visual
Hello Daniel,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Mar 30, 2016 Question:Can I customize the Idle Screen of a Polycom RealPresence Trio...
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Re: VVX TLS 1.2 support - Broadsoft R20sp1
Hello Dave,welcome back to the Polycom Community.Can we get this into support? Can you try and from Web interface Settings > Network > TLS -- verify SSLV2/V3 enabled as shown in below...
View ArticleRe: VVX TLS 1.2 support - Broadsoft R20sp1
Hi Steffen I have already tried the steps you have detailed but still no joy.... I have managed to engage Broadsoft on this and have managed to find a fix..... The issue was seen due to running the...
View ArticleRe: VVX TLS 1.2 support - Broadsoft R20sp1
Hello Dave,Newer Software should support natively but try the below: <test device.set="1" device.sec.TLS.profile.cipherSuiteDefault1.set="1" device.sec.TLS.profile.cipherSuiteDefault1="0"...
View ArticleRe: Speed dial entry with pause, please, don't give the broken record answer
SteffenBaierUK wrote: You or your Polycom reseller must do this the official way aka via a feature request and a business caseThanks for the response, Steffen. Unfortunately, I do not know how to...
View ArticleRe: Speed dial entry with pause, please, don't give the broken record answer
Hello Jerad and all,apologize for repeating myself: Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?Resolution: Please check => here <=Best...
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