Re: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Hello Cheto,There are no logs attached. You may want to open a support ticket via your Polycom reseller.In order to raise a support ticket you need to work with your Polycom reseller as they need to do...
View ArticleRe: Group paging direct EFK
Hello SamF,welcome back to the Polycom Community.No there is no "real" macro for pre-defined Page Groups. If this is something you want ti utilize you would need to raise a feature request. This is...
View ArticleRe: VVX series phones randomly reboot.
Hello TroyB,welcome to the Polycom Community.This should be urgently escalated into our support group. It may just a miss configuration or something else. Usually there is a tech dump and/or a core...
View ArticleRe: Compatible headset not working.
I'm having the same problem. I got the headset you say is compatible - Plantronics HW251N - and the cable 27190-01. I can hear, but the microphone doesn't work. Plantronics has replaced both pieces,...
View ArticleAdding numbers to a directory/contact list
hi i have a vvx410 with 5.5.1.12442 on it. Logged into phone and trying to figure out where do I input my contact list? Want to set it up where I can push a button to bring up a company, then have...
View ArticleRe: VVX phones boot slowly with https
I'm using the split distribution.I took another perfectly working phone, updated the firmware, and now it takes 10 minutes to boot. Yes, the problem is reproduceable.The MAC address is: 0004f2bc6ce5
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Re: Adding numbers to a directory/contact list
Hello hodor,A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution". If they are in this state nobody finding them via a community...
View ArticleRe: VVX phones boot slowly with https
Hello Dan1234,This VVX600 was sold via SCANSOURCE COMMUNICATIONS back in 30/09/2013 so it is well out of warranty. You can call Polycom support and ask for a Pay Per Incident / PPI ticket to be raised...
View ArticleVVX 600 Unable to Upgrade or Downgrade
I have a 4 VV600 using in Basic mode Standard sip, I purchased a few years ago and would like to update the firmware.If I go to the phone web interface and go to Utilities > Software Upgrade >...
View ArticleRe: VVX 600 Unable to Upgrade or Downgrade
Hello LEnniBOR,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Apr 21, 2015 Question: Unable to upgrade the Phone via the built in Software Upgrade Web Interface...
View ArticleRe: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
As a zip file. Would not attach before as a txt file.
View ArticleRe: SSL3_GET_SERVER_CERTIFICATE:certificate verify failed
Hello Cheto,For some weird reason your phone thinks is 02/12 as the date or this is an old log. Please go ahead and work with NETXUSA as they sold the phone on 17/10/2016 and are your Tier 1 contact....
View ArticleOn Hold Ring Back...?
Hi- We're using VVX300 phones on firmware 5.5.1.11526. If someone has been placed on hold too long, we'd like the phone to start ringing again. How can this be accomplished? Thanks!
View ArticleDoes Polycom IP7000 SIP phone support VPN/DMVPN ?
Hi Team, Please let me know if Polycom IP7000 SIP phone support VPN/DMVPN ? I am trying to register this SIP phone to Avaya SIP server over VPN environment but it is not working. Please respond. Many...
View ArticleIP 335 wont take to hard reset
I have purchased a used IP335 phone. I'm trying to add it to my VOIP server, and I cannot access the admin settings. 456 isn't working, so I tried powering up holding 1,3,5,7 - and it asks for a...
View ArticleRe: IP 335 wont take to hard reset
Hello ,welcome to the Polycom Community.We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.Many of our partners utilize these phones and...
View ArticleRe: Facing issue with IP5000
Hello Steffen Baier, I have approached Polycom India (Bangalore and Delhi office), but I am not getting any support from them.Please let me know whether I have option for escalation of this support...
View ArticleRe: On Hold Ring Back...?
Hello MichaelN,welcome to the Polycom Community.This completely depends on your SIP Switch. Parking a call sends an INVITE to a park position. In order for the call to come back the SIP switch needs...
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