Re: SIP NOTIFY fails intermittently
Hello Employee#1,welcome to the Polycom Community.The first step should be installing a currently supported software version. UC Software 5.5.1 or UC Software 5.4.5 and then re-test.Please ensure to...
View ArticleRe: VVX 1500 Error Messages
Hello ism@il,welcome to the Polycom Community.The logs are usually not easy to read for untrained users and are there to help Polycom support identify issue. They should be used to try and troubleshoot...
View ArticleRe: VVX310 after voip disconnect issue vs IP335
Hello cenkaetaya,Both software versions are outdated and therefore unsupported. The SPIP phone should be on UC Software 4.0.11 and the VVX on UC Software 5.5.1 or 5.4.5 If the upgrade does not help the...
View ArticleRe: Is it even possible change the display on the VVX 300/310 line screen?
Hello CPPinc,welcome to the Polycom Community. I have moved your post from => here<= as this was a post which had already been marked as solution provided. You are having a new or different issue...
View ArticleRe: VVX 1500 Error Messages
Hi Steffen,At first we had some date/time sync with UC 5.0.0 Because of security risks reported by cyber team we upgraded to 5.5.0. Then it started video problems. After downgrading to UC 5.4.5 the...
View ArticleRe: VVX 1500 Error Messages
Hello ISM@IL,Is this the same issue as already asked => here<=? As already outlined in this and the other Post only a trained reseller can open a ticket with Polycom support. Please post a couple...
View ArticleRe: VVX 1500 Error Messages
Ok, I will ask the reseller to open a ticket. Thank you very much. It was nice to hear you.
View ArticleRe: SIP NOTIFY fails intermittently
I upgaded to 5.5.1.11526 but am still seeing similar issues. The debug logs have the following after the first failed NOTIFY. Any ideas?1701211204|sip |1|00|Dialog 'ps02c4ba8b8e1' State...
View ArticleRe: SIP NOTIFY fails intermittently
Hello Employee#1,I would need to see a wireshark trace and know what kind of SIP server you are using but this requires a ticket.In order to raise a support ticket you need to work with your Polycom...
View ArticleRe: SIP NOTIFY fails intermittently
Ok, I'll see what I can do with respect to creating a ticket. On a side-note, what is TimerN ? Thanks
View ArticleCan't make IP7000 mics works when mobile phone is connected with external 2,5...
Hello Team,for demo purpose i try to use sounstation IP 7000 with a cell phone connected through 2,5 jack external portunfortunately sounds in works but sounds out doesn't ie : i get the audio from the...
View ArticleAll my SoundPoint IP phones stopped receiving calls
Good day. Please help me as I am frustruated, hopeless and clueless. I have a setup with several IP phones and asterisk pbx in a local network. Everything worked for years and then suddenly stopped...
View ArticleRe: All my SoundPoint IP phones stopped receiving calls
Hello lelik1,welcome to the Polycom Community. You should start using the correct and supported software for your phones and server type.The community's VoIP FAQ contains this post here:Jun 30, 2015...
View ArticleRe: Can't make IP7000 mics works when mobile phone is connected with external...
Hello Pierre,welcome to the Polycom Community. Are you using the correct cable?The community's VoIP FAQ contains this post here:Aug 01, 2013 Question: What mobile phone cable can I use?Resolution:...
View ArticleRe: SIP NOTIFY fails intermittently
Hello Employee#1,I am unable to find any information on this. Please go ahead and work with your reseller.Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: VVX 1500 problem
Hi Steffen, Is there any way that i can learn the SIP version that VVX 1500 uses during the call ? SIP-Version: Both request and response messages include the version of SIP in use, and follow [H3.1]...
View ArticleRe: VVX 1500 problem
Hello manishing,simply check here: Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?Resolution: Please check => here <= Result:0123115636|sipt |0|00| SIP/2.0 200 OKNot to...
View ArticleRe: Is it even possible change the display on the VVX 300/310 line screen?
Thank you for your reply Steffen.Here is the information that you requested about the phone. Label: SIPVersion: 4.1.6.5112P/M: 3150-11530-416File: SIP.LD Model VVX310Assembly: 3111-46161-001 Rev: AS/N...
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Re: Is it even possible change the display on the VVX 300/310 line screen?
Hello CPPinc,have a look here: Utilities > Line Key ConfigurationYou should see: The above example utilizes the attendant.resourceList.x.address. You should be able to simply remove the unwanted...
View ArticleRe: Is it even possible change the display on the VVX 300/310 line screen?
Steffen,I apologize for my ignorrance in this, but we are using the VIRTUAL COMMUNICATIONS EXPRESS by Verizon for the monitoring of the phones which allows us to make certain changesI am attaching an...
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