Steffen,
I apologize for my ignorrance in this, but we are using the VIRTUAL COMMUNICATIONS EXPRESS by Verizon for the monitoring of the phones which allows us to make certain changes
I am attaching an image of what our screen looks like.
I am not familiar with how to access the phones as in your image below
Is this from a website that connects directly into the phones?
Please let me know
I am not sure if Verizon would know the ins and outs of the phones themselves as they have pointed me to the POLYCOM site previously for assistance.