Hello CPPinc,
welcome to the Polycom Community.
I have moved your post from => here<= as this was a post which had already been marked as solution provided.
You are having a new or different issue and therefore should post a new topic.
It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC / Skype for Business server.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
I am not fully sure what your actual issues is and what type of favorites/shared line/BLF/Buddy you even have.
It may help posting a photo so we can try and understand what you are actually asking for.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
