Re: VVX default alpha password entry
Great work as usual Steffen thank you. It is discouraging to hear the phrase 'helplessly outdated"; However, we will be upgrading all phones just as soon as the interop certification process is...
View ArticleRe: VVX default alpha password entry
Hello Telco-T,I know nothing about your background and being 3 major release generations behind aka 5.3.x, 5.4.x and 5.5.x and in addition 3 maintenance releases aka 5.2.5 makes it difficult. The new...
View Articledialplan digitmap not working at all
Somewhere along the way the config template on the provisiong server lost the dialplan.We put in the last know good dialplan but it doesnt seem to be working, even though it is getting picked up by the...
View ArticleRe: dialplan digitmap not working at all
Hello Bogdan,welcome back to the Polycom Community.I suggest you download and install UC Software 4.0.11 first in order to be on a currently supported release. You can then follow this: Oct 7, 2011...
View ArticleCall Center - Model of phones?
Hi, For call center setup, why would I not want to use the model 410 phone? Why is the 500 series a better option? Is the 400 series not capable of performing in a call center? What issues might I...
View ArticleSIP Notify Limitations - Polycom VVX500
Hello, I have been working on a situation with a group of Polycom VVX500s on a Broadsoft platform. Each device is configured with 30+ BLFs on a VVX Paper Expansion Module. The call flow routes from a...
View ArticleRe: SIP Notify Limitations - Polycom VVX500
Hello NRG,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release....
View ArticleRe: Call Center - Model of phones?
Hello RTOHARE,welcome to the Polycom Community.This completely depends on your own preference aka how much display space etc. do you and your users need. A VVX 101/201 are very basic and the VVX3xx is...
View ArticleRe: Issues with Optional Re-Registration on Failover
Alex_A, Hello! Were you able to get a response to this post? We are trying to achieve the exact same thing and am running into the same issues everyone has been posting. According to the doc they...
View ArticleRe: SIP Notify Limitations - Polycom VVX500
We are running a couple of the VVX500s on UC v5.4.3 while the vast majority are on v5.3.0. The devices on 5.4.3 do not seem to be affected any differently than those on 5.3.0.
View ArticleRe: BootROM only update IP 6000
OK, I put those files in the TFTP server, but the phone doesn't update. But I just relaized that the part number on my phone is 2201-15600-001, but there is no filename matching that included in the...
View ArticleRe: sip.ld
Hey Support, i was able to find the issue, whenever i change the Firmware path to 1 folder behind the actual phone files, the phone was able to take the firmware, not sure why though. <APPLICATION...
View ArticleRe: BootROM only update IP 6000
Hello EricG1793,Your Part Number is 3111-15600-001 and the downloaded file does contain a 3111-15600-001.updater.ld. In addition you always need a SIP Software as this includes the 000000000000.cfg So...
View ArticleRe: sip.ld
Polycom, can you please advise the reason why that one path beind is helping out the phone to find the sip.ld but TWO path behind is not working? Thanks,
View ArticleRe: sip.ld
Hello KyleR,welcome to the Polycom Community.Please open a support ticket on this including if this is a VVX or an older SoundPoint/SoundStation.In order to raise a support ticket you need to work with...
View ArticleRe: dialplan digitmap not working at all
Now im getting the error below:.cfg: Unknown parameter "dialplan.userdial.timeout" found, ignoring. It should be in the dialplan block, correct? <dialplan...
View ArticleRe: dialplan digitmap not working at all
Hello Bogdan,apologize, I overlooked you where using an older version. You cannot use this parameter.Please ensure to provide some feedback if this reply has helped you so other users can profit from...
View Article2-digit star codes
Trying to get a Polycom SoundPoint IP 331 phone to work with the Grandstream UCM6104 PBX. Almost there, but I can't get the 2-digit star codes to work when the phone is OFF the hook (e.g. when dialing...
View ArticleRe: dialplan digitmap not working at all
Hi Steffen,Im not against upgrading firmware if it will work... whats the minimum firmware for these 335's that will support that feature?
View ArticleRe: dialplan digitmap not working at all
Hello Bogdan,You cannot upgrade to a version that has this feature. Unfortunately you need to live with this.Best RegardsSteffen BaierPolycom Global Services
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