Hello
this shows sold via GECDF-NETXUSA back in 11/5/2019
They are your Tier 1 support.
Best regards
Steffen Baier
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Re: Polycom D230 Park Retrieval
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Re: FusionPBX autoconfigure and VVX 230
Hello,
I was able to get it to work with a slight modification of what you sent.
What worked on the fusion PBX is the following:
https://user:password@mypbxurl.com/app/provision/${mac}.xml
I find that once it provisions it hides the username/pw.
I now have another issue - I can make out going calls but I get a busy response on incoming. This happens only with the VVX 230 phones. The VVX 500 work fine. I will open another ticket for this.
Thanks for the help,
David
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Re: FusionPBX autoconfigure and VVX 230
Hello
could I kindly ask you to mark this post as appropriate?
Best regards
Steffen Baier
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Configure Polycom vvx 301 phone on Nice InContact
I have worked with the new system vendors support techs & they said to contact Polycom.
I have some Polycom vvx 301 phones which were on another system vendors setup. We are decommissioning the old system. Management wanted to move the phones from the old system to the new system by another vendor.
The phones have had multiple factory resets. The provisioning server, username, and password for the new provider has been entered.
I get <mac>.cfg file not found error.
Old vendor says phones are not locked to their system. The old vendor does not lock phones.
New vendor says phones are locked.
How do we unlock the phone to work on the new system?
How do we get the phones working on the new vendor?
Attached is a zip file with 3 files in it; 1) phone backup, 2) diagnostic file, and 3) log file of the phone I am working with.
Phone Model VVX 301
Part Number 3111-48300-001 Rev:A
MAC Address 64:16:7F:00:7E:CA
UC Software Version 5.9.3.2857
Updater Version 5.9.7.26508
The list of phones have been entered into the new vendor's system & assigned "700" numbers for the new system.
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Poly VVX 230 outgoing but no incoming calls
Hello,
I am using a fusionPBX and have Poly phones both VVX 500 and VVX 230
The VVX 500 work fine. The VVX 230 will place outgoing calls, are registered but will not accept incoming. Looking at the logs there will be an Invite a Trying and then a 436 Busy.
Attached is a copy of the config template that was used for autoprovision. All phone are on the same network.
Any help/suggestions would be appreciated.
Thanks,
David
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Custom screen popup
Is it possible on VVX devices to have a popup displayed in the screen of the device after a phone is rebooted, like a Welcome message.
This is for nomadic users and e911 compliance, we are looking to have the device warn the user that they need to update there location if they have moved the location of the device
Thanks!
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Re: Poly VVX 230 outgoing but no incoming calls
Hello
Welcome back to the Poly Community.
Just as an FYI, based on your other topic and the response to it, posting within this community is not raising a ticket. Posting here will leave you at the mercy of other enthusiasts responding or not. If you require support please work with your reseller.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Re: Custom screen popup
Hello
Welcome to the Poly Community.
There is no such feature built-in that I am aware of.
You could make use of the combination of:
Nov 24, 2014 Question: Can the Phone send Telephony Event Notifications?
Resolution: Please check => here <=
and
Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?
Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=
If no other volunteer has any other idea, and you are still not any further, please work with your reseller.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Re: Poly VVX 230 outgoing but no incoming calls
I understand,
I am working with my reseller to get a Poly contract so I can post a ticket. In the meantime I have posted here in case someone else has experienced this and resolved it.
All the best,
David
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Loading Android Apps on CCX700
Is there a way to add apps to the CCX700 or even access the Android OS? It would seem that as an android based phone, you should be able to access that, there is an apps button but that seems to be limited to a very simple web browser.
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Re: Loading Android Apps on CCX700
Hello
at present there is no way for an end user to access the underlying Android OS. If you are interested in this please work with an official Poly reseller.
replied via a mobile device
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Re: Loading Android Apps on CCX700
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Re: Configure Polycom vvx 301 phone on Nice InContact
Hello
welcome to the Poly community.
Our Records show this phone was added to our Zero Touch Provisioning server by our Partner Interactive Intelligence and at present is locked to them.
You can either contact II and ask them to remove this or send an email with a photo of the MAC to ztpinfo@polycom.com so we can remove it.
Best Regards
Steffen Baier
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Re: Change Password when provisioned to trio.zoom.us
I upgraded to 5.9.5.2830 and followed the certificate instructions Poly sent over and it did not solve the issue.
I still have 4 Polycoms that are unavailable due to this issue.
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Re: Change Password when provisioned to trio.zoom.us
Hello
Welcome back to the Poly Community.
I personally would work with Zoom support but if this fails see if your reseller can get this into Poly support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Adding Line out prefix to all calls
We have a Vertical phone system and just removed the 9 to dial out option however the Polycom Soundstations are having trouble dialing out. After speaking with the verical rep they said we can dial 880XX where XX is the line out to get a line to dial out. For example if I want to call out from the Polycom's I would dial 880015555551234 just go get outside call. I'm trying to find a way to hard code the 880XX number in the polycom or find a way to allow the polycom to pick a line. Any ideas?
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Re: Adding Line out prefix to all calls
Hello
Welcome to the Poly Community.
The below is applicable to our SoundStation IP units:
Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Re: Adding Line out prefix to all calls
I already have this setup but where in that Digitmap would I add the numbers 88011 to pick the line?
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Re: Adding Line out prefix to all calls
Hello
from our FAQ:
• RR604Rxxxxxxx—prepend 604 to all 7 digit numbers
— For example, if a customer dials 4539400, 604 is added to the front of the number, so a call 6044539400 is placed.
You would obviously replace 604 with 88011 and then all 7 digit numbers would dial 88011xxxxxxx.
The above would be added as the 1st entry.
Best regards
Steffen Baier
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Re: Adding Line out prefix to all calls
So this is what I have for my Digit map
And it doesn't seem to be working I still have to dial 88011 before the number and hit send. I want the 88011 to be hidden so users will only have to dial the number they want to dial out.
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