Hello
We already have release 6.3.0, 6.2.0 and 6.1.2 so I suggest you check your current software.
In regards the loss of VLAN if the actual network is dropped and we cannot reach the DHCP server then I assume the only way to "retain" this information would be a manual IP address/VLAN.
You can easily set this up using a local provisioning server.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hi Steffen
Thanks for the update.
We will try to upgrade the software. We will look into the options suggested by you.
Best Regards
Yagna
Hello,
We are using a FusionPBX and have it set up to autoconfigure/provision phones. It works fine with the VVX 500 phones we have.
We just purhased two VVX 230 handsets and cannot figure out how to set it up to autoconfigure. I am assuming i don't want to use obitalk, etc. I just want to put in the location of the provision file (pbxname/app/provision/ and the PW and have it do the rest.
Any help/suggestion is appreciated.
Thanks,
David
Hi all,
Currently i trying to Daisy chain 3 trio 8500. 1 hub and 2 device.
Able to pair successfully but after pairing . when the Hub adjust the volume, the 2 device trio is able to adjust the volume according. But when i go the the device trio to adjust the volume, i cant adjust the volume from the '+" and "-" on the device trio. Any setting i miss out ?
Hello
Welcome to the Poly Community.
The Poly D230 runs the ObiHai software which is fundamentally different from the Poly UC Software.
I suggest you would need to work with the Provider of your PABX to add ObiHai provisioning to their model.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello
Welcome to the Poly Community.
A good starting point to share with all of us would be the currently used software of the devices.
That way yourself and us could check the release notes for similar mentioned issues.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
So I feel fairly tech savy and have configured over 10+ phones with zero problems All Polycom... We opened new clinic and I ordered 3 new phone from amazon. I updated firmware and when I factory reset phone to provision ( all the new phones sort of Brick to a Generic User ID on the screen...I do a complete FACTORY reset which includes having to use the MAC address as password... And tried again and again and it provisions to a Generic user ID with a number after.. The phone I am looking at now says Generic User 8003???? I read online articles and some said if phone is to old they wont provision... The boxes say Manufactured 1/6/20 So dont think they are refurbished etc... Any ideas on what I am doing wrong??
Hello
Welcome to the Poly Community.
A good starting point to share with all of us would be the currently used software of the devices.
That way yourself and us could check the release notes for similar mentioned issues.
Also sharing the MAC address would allow us to look into the history of the device. As you purchased these from an Internet reseller it will be harder for you to get any support. If you share the MAC we can lookup who originally sold this unit and they are then your Tier 1 support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hi
What is the difference of the Trio C60 openSIP/Generic product and the MS Teams version?
We haven an openSIP product here and I can select MS Teams as a profile too.
So, what is left to be the difference? I found that the MS Teams version fo the C60 will always start as MS Teams after a factory reset, but other than that, I could not find anything else after a quick look.
Thank you
Hello
Welcome back to the Poly Community.
Usually, the Microsoft SKU aka -019 is more expensive to cover the Poly per device Skype for Business License.
I believe on the Trio Family we do not make this mandatory and the phone, as already noticed, after a factory reset will be in openSIP mode and use DHCP option 160 instead of the Skype/Teams version option 161.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Dear Steffen
Thanks for your prompt reply and help - I can confirm on the openSIP device, DHCP boot option is set to 160 and on the MS Teams device, its set to 161 by default/factory reset.
Best regards
In January 2018 Poly acquired ObiHai. Older ObiHai phones can only be ordered with the ObiHai software.
The newer Poly VVX 150, 250, 350, and 450 phones can be ordered with either Poly UC Software or ObiHai software. The Poly D230 can only run ObiHai software.
The below is an overview of what Network activities can be seen using a Poly Phone running ObiHai software stack. The example, in this case, is an ObiHai 2182 running the Obi 6.2.2 software after factory default. We use the following filter in Wireshark:
Booting up an ObiHai Software edition phone does not use LLDP or CDP and starts with the DORA DHCP Process:
The DHCP Discover:
Within this DHCP Discover message, the phone uses various Sub-Options
Hello
I added some details to >here< on how to use a file to provision a Poly VVX D230. Option 66 can be used to provision global settings like server etc. as the phone will always try and download a VVXD230.xml file via option 66.
Settings like the Username and Password for the relevant SIP Account(s) could also be done in the above file if only a single phone is being used. Multiple phones may manually use the restore process via the Web UI System Management > Device Update > Restore Configuration in order to import their different credentials.
Best Regards
Steffen Baier
Steffen,
I appreciate your reply and it has provided insight into the differences in the interface between the older phones and the 230. I am still however having issues. Let me try to review to see if there is a simple way to direct me.
I am assuming there is a way to do this with the 230 but I am not quite getting it. I had played around with OBItalk and it was able to find the phones. I thought I could autoprovision a sip service using their interface but I was either doing something wrong or it is not possible.
Thanks again
Hello
Welcome back to the Poly Community.
The difference between the UC Software and the ObiHai software is not just the difference in the actual interface but the XML structure the phone expects.
Therefore I cannot answer your 1st question and your SIP PABX provider needs to be consulted.
You can replicate the configuration example you provided from a UC perspective. On an ObiHai Phone go to System Management > Auto Provisioning and then untick method and ConfigURL and replace the ConfigURL string with:
The phone then tries to download a correctly XML formatted file called OBI123456789012.xml where 123456789012 would be the real MAC address of the phone.
The above XML file is not the same structure as the UC Software format so please familiarise yourself with this format.
If you struggle with the above please work with whoever sold the VVX D230 to get this into Poly support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
We have found the solution to this problem.
It is due to the PoE on our switches. We connected a PoE injector and the C60 stops rebooting.
Looks like our switches can not provide a full class 4 PoE
Thanks again Steffen,
I will try this later today and report back. I appreciate all your help.
All the best,
David
I have checked and confirmed that I am plugging into a live port. Just kind of hit a dead end here, not sure what is causing this.
Hello
to exclude your network simply RMA the unit.
Best regards
Steffen Baier
Hey Steffen,
I hope you had a good holiday. I figured id give you a couple weeks since the Brits get a lot more vacation then us
The serial number is 88K01NAZZZFU
Thanks!
