I have configured the Polycom 8500 with the Zoom Rooms official setup. This works fine for our purpose, but the problem we have is that we need to use it with a Polycom RealPresence Visual unit. When the 8500 is configured in the factory default setting, it sees the Visual+ and connects perfectly. When it's configured in the Zoom Room setting, we can't find the Visual+. Anyone has this setup and have a solution? Thanks!
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Re: Polycom Trio 8800 Zoom Room Integration
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Re: VVX 250 OBi Edition 6.3.1 - upload background picture
Any ETA on v6.4.0?
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VVX411 ,UC Software Version=6.0.0.4796 , voIpProt.SIP.requestValidation.1.method="source" not accept
Hi,
We have a few VVX411 phones out in the wild, they are getting ghost calls so I've had a poke about & found the 2 lines:
voIpProt.SIP.requestValidation.1.method="source" voIpProt.SIP.requestValidation.1.request="INVITE"
When I put these into the config the phones stop accepting calls....
In the log, i've turned on debug for SIP & can see this:
0722091449|sip |1|00|Try to do source validation 0722091449|sip |1|00|CCallBase::IsTrusted : NAPTR lookup for '<CHANGED>.nebulaip.com' OK 0722091449|sip |1|00|CCallBase::IsTrusted : NAPTR lookup for '<CHANGED>.nebulaip.com' OK 0722091449|sip |3|00|Challenge failed !!
It then appears to send:
0722091449|sipp |0|00| SIP/2.0 400 Bad Request
If I take those 2 lines out it starts to work again.... (but so do the ghost calls.)
the part where it says <CHANGED>.nebulaip.com is the server that it connects to so i'm not sure why it's not working...
I have come across an extra line voIpProt.SIP.requestValidation.digest.realm="PolycomSPIP"
I'm not sure what that does though?
Can anyone shed any light on the matter?
Thanks!
Garry
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SoundStation Duo - disable http
Hi
Can I disbale http for web access and use only https???
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Re: SoundStation Duo - disable http
Hello
welcome to the Poly Community.
I suggest you follow option 2 in this post >here<
Simply download the attached and import via the Web Interface Utilities > Import & Export Configuration > Import Configuration
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Re: VVX411 ,UC Software Version=6.0.0.4796 , voIpProt.SIP.requestValidation.1.method="source&qu
Hello
welcome to the Poly Community.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Oct 24 2014 Question:How can I prevent tools like sipvicious or nuisance Cisco calls ringing my phone?
Resolution: Please check => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems
As we do not know how your phone was configured I suggest you check the above FAQ post.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Re: SoundStation Duo - disable http
Thank you, it worked for me on all phones
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Re: Polycom Trio 8800 Network Unavailable
Hi Steffen,
Thanks for your feedback. We have raised a case with our supplier and have asked them to provide root cause analysis. I am hoping to get some feedback soon and will then update this post.
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How to use Polycom Trio 8800 with Webex and Calendar integration
Hi,
I have a Polycom Trio endpoint registered to Cisco UCM and I have the latest firmware 5.9 installed on Trio. My customer wants to integrate the Trio conference phone to webex so to connect easy to a webex meeting using the Trio. I can see in the settings menu that the "Skype for Business Sign In" is greyed out. I haven't found any useful document what explains in this case what to do and what are the integration opportunities for Webex. I would imagine to receive a Calendar invite on Trio then jump in the Webex session with one touch option.
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Re: How to use Polycom Trio 8800 with Webex and Calendar integration
Another question is whether I can integrate it with exchange server first at least to be able to receive calendar invite for a meeting. What I managed to do so far is to enable the Calendar application.
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Re: How to use Polycom Trio 8800 with Webex and Calendar integration
Hello
Welcome back to the Poly Community.
I just created this for you:
Jul 23, 2019 Question:Can I use Cisco WebEx with a Poly Trio?
Resolution: Please check => here <= and => here <=
in addition this older FAQ post:
Nov 27, 2017 Question: Can I set up an Exchange Calendar on Poly phones?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Re: How to use Polycom Trio 8800 with Webex and Calendar integration
Hi Steffen,
Thanks for your prompt answer. I have already added the configuration file and I used the UPLOAD version of the syntax. However, I can't find it where to type the login credentials in the Admin Web GUI of the phone. I attached the menu options available. Also, I think that I have to create a user in AD to put the right and same credentials somehow on the phone. I feel a bit lost to be honest and I am not sure that the phone build we have is approprtiate for such a calendar integration. A bit more help would be appreciated.
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Re: How to use Polycom Trio 8800 with Webex and Calendar integration
Hello
as stated in the linked FAQ post you either change the configuration file that is attached and import it via the Web Interface or add this afterwards via
- And add your credentials manually via Menu > Settings > Basic > Login Credentials
You will, of course, require an account on AD or Online Exchange to be able to connect and parse calendar invites.
Other people can try and help you and if this fails please work with your Poly reseller as they are your Tier 1 support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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consistent calls (multiple at same time) to the Polycom
Our Polycom Trio 8500 is receiving consistent calls (multiple at same time) to the Polycom.
Up until 12.21 the calls were coming from 200@IP_Polycom. These have know stopped and calls are coming in from 201@IP_Polycom.
When I came in this morning I reduced the volume of the ringer but this is a persistent problem - Polycom shows over 1,100 missed calls.
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Re: consistent calls (multiple at same time) to the Polycom
Hello
welcome to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
- Provide the exact Software Version of your Phone
- Provide the Phone Model
- Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
- Provide details if UC / SIP or ObiEdition
- Additional Poly Infrastructure (RPRM,PDMS or BToE)
- If applicable provide a backup of the phone in question
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
- If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
- If possible provide the MAC Address or Serial of the device
- Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
- For questions around Support please check here
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Oct 24 2014 Question:How can I prevent Ghost calls or tools like sipvicious or nuisance Cisco calls ringing my phone?
Resolution: Please check => here <= or Security Center: Security Bulletin Relating to Worldwide Botnet Dialing H.323-Capable Systems
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
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Custom certificates, Mutual TLS, and Soundpoint
Hi,
I know that SoundPoint is basicalluy dead, but we have a lot of these out there and want to improve security. So far we are unable to get mutual TLS authentication to work with self-signed certificates. (We've gotten mutual TLS to work flawlessly with other major vendor IP phones). Polycom is the last hold-out.
We're trying to get the following setup to work:
Firmware 4.0.14.0987
Self-Signed Certificate with Self-Signed CA
Mutual TLS Authentication (Only accept signed certificates from polycom phones)
We first provision the polycom (IP-335/550/650/etc/etc) with HTTP and use <device> to set up for HTTPS
<device device.set="1" device.net.etherVlanFilter.set="1" device.net.etherVlanFilter="1" device.dhcp.bootSrvUseOpt.set="1" device.dhcp.bootSrvUseOpt="2" device.dhcp.bootSrvOpt.set="1" device.dhcp.bootSrvOpt="166" device.dhcp.bootSrvOptType.set="1" device.dhcp.bootSrvOptType="String" device.prov.serverType.set="1" device.prov.serverType="HTTPS" device.prov.serverName.set="1" device.prov.serverName="provisioning-server-here"><device.sec device.sec.TLS.customCaCert1.set="1" device.sec.TLS.customCaCert1="-----BEGIN CERTIFICATE----- certificate-goes-here -----END CERTIFICATE-----" /></device>
So far, this acomplishes turning off future usage of option 66 (and use option 166 if we want to re-program in the future). So now the polycom phone successfully will download the above xml via HTTP, and then it will TRY to connect to HTTPS but not succeed.
Flow:
The Polycom downloads the above XML via HTTP and does initial provisioning. The polycom then reboots itself and then continually tries https conneection, but handshake always fails.
Here's the log from the polycom:
000015.462|so |*|03|Network initialized. Starting network tasks. 000015.464|log |*|03|Install file upload callback for 'so' 0723102804|cfg |5|03|Prm|Parameter acd.reg requested type 0 but is of type 2 0723102804|sip |*|03|Fast Boot Measurement Point: Ready for Call, uptime: 15.616 sec. 0723102804|app1 |*|03|Ctx [0] Registered [false] 0723102804|app1 |5|03|Corporate directory instance does not exists. 0723102806|copy |4|03|SSL_connect error SSL connect error.error:14094418:SSL routines:ssl3_read_bytes:tlsv1 alert unknown ca 0723102808|copy |4|03|SSL_connect error SSL connect error.error:14094418:SSL routines:ssl3_read_bytes:tlsv1 alert unknown ca 0723102810|copy |4|03|SSL_connect error SSL connect error.error:14094418:SSL routines:ssl3_read_bytes:tlsv1 alert unknown ca
Why would the phone not recognize the CA? When viewing the fingerprint of the CA in the polycom phone web portal, it matches the server.
We have VERIFIED that the polycom DOES trust the CA, because If we turn OFF requred client certificates at the HTTPS server (Apache 2.x) , the polycom SUCCESSFULLY downloads configuration from HTTPS (so obviously the phone can accept the self-signed certificate and connect to a self-signed server).
When we turn on debugging on apache, we clearly see the polycom is not sending the device certificate when connecting to the https server, and the phone is giving up the connection PRIOR to any attempt at sending the device certificate for client-cert-authentication.
Final Questions:
Does mutual TLS only work with officially signed certificates? Ie. verisign, starfield, etc?
Does mutual TLS work at all on a Polycom Sountpoint?
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MACADDRESS-cutom.cfg is read and applied by all phones not just the targeted MAC
Phones: VVX501 (Skype for Business) (BToE)
UC Version: 5.9.0.9373
Provisioning distribution: FTP server
I have a strange problem where phones do apply a config file which is not destined for their MAC address.
Scenario: The 000000000000.cfg has 3 references to config files. The lines look like:
CONFIG_FILES: shared.cfg, 12345678ABCD-custom.cfg, 12345678ABCE-custom.cfg
The Shared.cfg has some general config for background pics and so on for ALL phones.
The 2X MACADDRESS-custom.cfg files have a soft button config line just targeting 2 handsets.
However all handsets in the network are reading the MACADDRESS-custom.cfg and are applying this soft key, not only the 2 phones which MAC ADDRESS has been specified in the config files.
I am wondering if this is a bug as my understanding is that phones are not supposed to apply configuration files which are named "MACADDRESS-something.cfg"
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Re: Trio 8800 issues registering to CUCM
Thanks for your reply
Details for the phones
Phone Information
Phone Model
Trio 8800
Part Number
3111-65290-001 Rev:A
UC Software Version
5.7.2.3205
There are other sites that are working with the same UC Software version and connection is established for other sites. Also this is the only site when I try to upgrade the firmware seems to be not coming back with the firmware and says failed to get the firmware whereas it is working for other sites
The logs which most likely shows the errors are as bellow
000608.693|wmgr |4|00|[sendXMLObject] Proxy connect result '0' 000640.998|so |4|00|SNTP: sync failed with all servers, trying again[0] 000739.407|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 000739.409|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 000742.550|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000742.599|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000750.549|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000750.599|cfg |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options. 000753.450|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.onmicrosoft.com' found no records 000753.450|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.onmicrosoft.com' found no records 000753.529|sip |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'xxxxxx.onmicrosoft.com' found no records 000753.529|sip |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.xxxxxx.onmicrosoft.com' found no records 000754.489|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:DHCPCurl:, HttpCode:0 CurlCode:0 DiagErrCode:0, Retry:0 Failed:3 Renew:0 Expiry:0 Domain:xxxxxxx.com Domain Tokens(1),xxxxxxx.com, Domain Idx:4294967295 000754.489|app1 |4|00| getIndication Str 400 000758.754|wad |4|00|parseAndSaveRequiredInfo()- Response received is less than 32 bytes 000812.644|sip |4|00|MakeTlsConnection: SSL_connect error 5 000812.644|sip |4|00|MakeTlsConnection: connection failed error -1 000812.659|wmgr |4|00|[findProxy] Invalid proxy mode '8' specified to find the proxy 000812.659|wmgr |4|00|[sendXMLObject] Proxy connect result '0'
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Polycom Trio (Visual+) dial plan / digit map (SIP with IP)
Hi,
Trio and Visual+ Firmware: 5.9.0 AB
I'm using a Trio registered (SIP) to A Video Border Proxy.
Everythings working fine, except for making SIP calls with a specific uri including an IP address.
The customer wants the trio to be able to dial string that look like this:
"xxx@ipaddress"
Calling actual sip uris, like: "xxx@domain.com" works fine, but the trio doesn't seem to know what to do with the string including an IP address.
Looks like the trio just drops the the "@ipaddress" and tries dialing thepart in front of the @ directly.
My Question is:
Is there a way to allow the trio to dial strings like the above one.
If not, how would I implement the Trio digit map dial plan to translate a specifc Ip to a specific domain? I've been playing around with the later, but didn't get anywhere.
For example, could I translate "example@10.10.10.10" to "example@domain.com" using the digit map on the line?
Thank you very much in advance,
Martin
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Hoteling ( User Profile )
i have problem with Hoteling user registration .
when i register user at second line,phone registers it successfully, but when i do to first line it fails somehow.
this is my file format i send to phone when it request for
REQUEST
GET /hoteling/64167f94f8b7/123.cfg HTTP/1.0. Host: abhilash.teledge.com. X-Real-IP: 202.131.119.122. Connection: close. Accept: */*. User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.
RESPONSE
<?xml version="1.0" encoding="UTF-8" standalone="yes"?><User_CONFIG><OVERRIDES prov.login.localPassword="11111" reg.1.displayName="ronak patel0012" reg.1.address="123/64167f94f8b7@abhilash.sip.teledge.com" reg.1.label="ronak patel0012" reg.1.auth.domain="abhilash.sip.teledge.com" reg.1.auth.userId="123" reg.1.auth.password="889mP3OIy5lGcTH" reg.1.outboundProxy.address="abhilash.sip.teledge.com" reg.1.outboundProxy.port="0" reg.1.outboundProxy.transport="UDPOnly" reg.1.server.1.address="abhilash.sip.teledge.com" reg.1.server.1.port="0" reg.1.server.1.transport="UDPOnly" /></User_CONFIG>
then phone requests for
T 10.50.7.18:53060 -> 10.50.8.7:80 [AP] #9297 GET /123-phone.cfg HTTP/1.0. Host: abhilash.teledge.com. X-Real-IP: 202.131.119.122. Connection: close. Accept: */*. User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application. .
but i have not given it .
then phone request for directory file
GET /media/tenant/909/provisioning/polycom/vvx/64167f94f8b7/123-directory.xml HTTP/1.0. Host: abhilash.teledge.com. X-Real-IP: 202.131.119.122. Connection: close. Accept: */*. User-Agent: FileTransport PolycomVVX-VVX_410-UA/5.9.1.0615 Type/Application.
which gets uploaded successfully.
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