I just uploaded it to a webserver on the LAN, and it does not work.

The image is accessible from a URL in any browser, both locally and the hosted server I sent before.

I am connecting using the USB WiFi adapter.

Can you use an FTP or other protocol client to view or modify the phone's file structure?

<?xml version="1.0" encoding="UTF-8" standalone="yes"?><User_CONFIG><OVERRIDES
            prov.login.localPassword="111111"
            reg.2.displayName="testkjj testkj"
            reg.2.address="1789/64167f959591@abhilash.sip.teledge.com"
            reg.2.label="testkjj testkj"
            reg.2.auth.domain="************"
            reg.2.auth.userId="1789"
            reg.2.auth.password="********"
            reg.2.outboundProxy.address="***********"
            reg.2.outboundProxy.port="0"
            reg.2.outboundProxy.transport="UDPOnly"
            reg.2.server.1.address="abhilash.sip.teledge.com"
            reg.2.server.1.port="0"
            reg.2.server.1.transport="UDPOnly"
            msg.mwi.2.subscribe="1789"
            msg.mwi.2.callBackMode="contact"
            msg.mwi.2.callBack="101"
            attendant.uri=""
            pres.reg="1"
            pres.idleSoftKeys="0"
            feature.presence.enabled="1"
            feature.callPark.enabled="1"
            attendant.reg="1"
            attendant.behaviors.display.spontaneousCallAppearances.normal="0"
            attendant.resourceList.1.address="54321"
            attendant.resourceList.1.label="yes"
            attendant.resourceList.1.type="normal" /></User_CONFIG>

i have created above config file and another directory file  for user profile ,
config file successfully get by phone but its attendants not showing, even after reboot phone 
I'm using 

Hello @milansuthar ,

welcome back to the Polycom community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

You only provided one part of the configuration but no backup or the rest of the master config. Your "User" config only contains a line 2 but your BLF is online 1.

I would suggest you go over your configuration and if nobody else can help you try to open a service ticket.

Oct 20, 2011 Question: How can I use the User Login Feature introduced in UC Software 4.0.0?

Resolution: Please check => here <=

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

Your reseller is GECDF-Brightstar Telecommunications India Ltd. as they sold the phone back in 31/03/2017

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Hello  ,

we cannot remote diagnose your network as we are not sure the WiFi you are using has the same abilities or access than a PC using this. There are firewalls and network routing to consider.

The next official step would be to open a support ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Hello  ,

welcome back to the Poly Community.

Whilst we already have a dialogue in another post please do ensure to provide details.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
• Provide details if UC / SIP or ObiEdition
• Additional Poly Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

To answer your actual question are you asking if you can use an FTP client to access the Phone's file structure?

To my own personal knowledge, this is not a supported scenario. You can make manual changes on the Phone using a Browser. If you want to roll out centralised changes to a lot of phones you would utilise PDMS-SP

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

"To my own personal knowledge, this is not a supported scenario. You can make manual changes on the Phone using a Browser. If you want to roll out centralised changes to a lot of phones you would utilise PDMS-SP"

Those 3 sentences answered my question, simply and succinctly, and would have completely sufficed. This model was just released in the past few months. Here are the only relevant details to my question: VVX250 OBi 6.3.1. It appears that none of the remaining litany of unlisted requirements, requiring 574 words, would have had any change in the response. So much so that your very helpful answer was nearly overlooked amongst the dizzying array.

I sincerely hope that further interaction with this community can be performed in a calm, professional, and courteous manner, without lengthy tomes of copied and pasted beratement. Good day, and thank you for your time.

Hello  ,

I can understand your frustration but we clearly state this requirement in the Must Read First and the FAQ. Failing to do so either means you have not read it or ignored it.

The lack of these details means we need to assume which is always troublesome. The VVXx50 phones can run both UC Software or Obi Edition so to provide this detail can influence what we can recommend.

In addition, we moderators ensure that the tone and posts are in a professional matter and contain useful replies.

Please try and understand that we are all volunteers and therefore give up our spare time to try and help and forgive us using macro's to reply to prevent writing the same over and over.

If you follow the outlined rules you will have a great experience within the official Poly community.

Best Regards

Steffen Baier

Hello, I have a Trio 8800 fw 5.9.0.11398, generic profile, integrated with OTD. I am using OTD integration with service account and passtrough authentication. My exchange server on the Trio is https://otd.plcm.vc/EWS/Exchange.asmx and on the Trio I configured the username and password of the O365 room mailbox that I want to connect. Everything works fine, on the OTD panel I see the Trio connected to OTD and OTD connected to O365, calendar events are visible on the Trio and I am able to join meetings.

All works fine until an event is cancelled. As an example, if from my personal mailbox I create an event and invite the room, it is correctly displayed on the Trio.... then from my Outlook I delete the event (and send the cancellation) and a few seconds later the Trio raises the error 

"Failed to connect to exchange server: re-enter credentials to access exchange services"

Logs on the Trio say:

0718120448|pgui |4|00|onNetworkError: error occurred 204 
0718120448|pgui |4|00|New credentials needed for accessing Exchange Web Services, deactivating to wait for new credentials
0718120448|pgui |4|00|Stopped access token service
0718120448|app1 |4|00|EC has failed to authenticate with server
0718120448|pgui |4|00|Exiting EC for sign out.

The OTD panel shows Trio connected to OTD but OTD not connected to O365 with the error "calendar access not permitted". If I go on the trio, settings, basic, login credentials and I press submit without changing anything, it works again.

I tried this https://knowledgebase-iframe.polycom.com/kb/viewContent.do;jsessionid=D80E88F3E9B2AFC3AD3E732B659ECDD9?externalId=33896&sliceId=1

with the following settings

exchange.ADerror.retryCount="2"
exchange.ADerror.retryPeriod="10"
exchange.error.retryCount="2"
exchange.error.retryPeriod="10"

but did not solve the issue. Honestly I do not know if these setting are correct.

Thank you for your help.

Hello  ,

welcome to the Poly Community.

This should come into our support team.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Hello Steffen,

so based on the description and on the actions made you think that there is nothing I can further check and it should be analyzed deeper by the support team? Btw, this is the mac address: 00:04:F2:FE:BF:DC

Thank you

Hello  ,

You can try the Skype FAQ here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

AXAVIS AG sold this back in 28/09/2016 so the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Hi there, our organisation has a meeting room configured with a Trio 8800 set in Skype USB Optimized Mode, paired with a Group 500, which is connected to a Ceiling Microphone Array. 

We're using this configuration because it allows us to use the ceiling mic array on a Windows PC, which the Trio is connected to via USB.

However in this configuration, we no longer require the built-in microphone of the Trio to be active since the ceiling mics are doing the job. I was wondering if anyone knows of a way to disable, or turn down the sensitivity of the built-in mic on a Trio? Muting the trio also mutes the ceiling mics so that is not an option.

Thanks in advance,

-George P.

Hello  ,

welcome to the Poly Community.

Could you get this into support as I have not seen such setup or scenario?

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Hi,

I'm currently evaluating the VVX 601 before deploying a bigger number of phones. One issue that I found is this:

When the pbx hangs up a call because the called number is busy or invalid, I do not see any information about the hangup reason on the screen of the phone, I just hear a busy tone that is generated locally in the phone.

I tried submitting several different reasons from the pbx and I also tried adding an additional Q.850 reason header. But all this made no difference.

Here are sip traces of the replys I tried:

SIP/2.0 486 Busy Here
Via: SIP/2.0/UDP 172.17.6.52;rport=5060;received=172.17.6.52;branch=z9hG4bK4d88fb59CA8F1CEE
Call-ID: d8b133c4bd2b2303274da8a5250a682b
From: "42" <sip:42@voip-pbx.m.i2n>;tag=8B0CF535-464A0C6A
To: <sip:41@voip-pbx.m.i2n;user=phone>;tag=8692ef7f-6320-4265-8f90-68dafbeec99f
CSeq: 2 INVITE
Server: Asterisk PBX 16.4.1
Content-Length:  0

SIP/2.0 486 Busy Here
Via: SIP/2.0/UDP 172.17.6.52;rport=5060;received=172.17.6.52;branch=z9hG4bK5c3cf6b9AD13D14E
Call-ID: 62039ea3098b4c1d7448efee080a682b
From: "42" <sip:42@voip-pbx.m.i2n>;tag=3E49FC95-A5EDECCA
To: <sip:41@voip-pbx.m.i2n;user=phone>;tag=69dc0ab7-71aa-4540-af42-a6e36af3abbd
CSeq: 2 INVITE
Server: Asterisk PBX 16.4.1
Reason: Q.850;cause=17
Content-Length:  0

SIP/2.0 404 Not Found
Via: SIP/2.0/UDP 172.17.6.52;rport=5060;received=172.17.6.52;branch=z9hG4bK4a849f4c1F54A2E9
Call-ID: 62e210e4cb552952ad4067f58e0a682b
From: "42" <sip:42@voip-pbx.m.i2n>;tag=58808C88-44B97EC5
To: <sip:88@voip-pbx.m.i2n;user=phone>;tag=1536c460-8795-4de9-81bf-8a66d7914a76
CSeq: 2 INVITE
Server: Asterisk PBX 16.4.1
Content-Length:  0

Phones from other vendors show a message like "User busy" or "Number unavailable" when receiving these packets.

How can I show such hangup reasons or causes to the user with the VVX 601?

Firmware version is 6.0.0.4796.

Thanks.

Hi Steffen Baier,

Still having issues with one way audio (CX5500) and went to service provider for some resoulution Polycom responded as such below The question I have is is it possible to setup this device as a H323 vs SIP endpoint? Maybe this can resove the issue Cant seem to find that answer in the web.

Thanks again for responding Joe

***After some careful review of the logs and traces provided to us, we have determine that the CX UC software cannot be upgraded to a higher version than what is currently available for the CX models. We here in support are as you may already know, are just a break-fix environment and do not know if there will be any new releases in the future for a new UC software specifically for the CX models.***

Hello  ,

welcome to the Poly Community.

Not to my knowledge and this would require a feature request. Can the PABX not generate an Audible Feedback?

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Thanks for your quick reply.

> Not to my knowledge and this would require a feature request.

I bought the phone through an authorized distributor (ALSO Germany) and not through a reseller. The MAC address of our test phone is 64:16:7F:0A:68:2B. Can you help me to look up a reseller to create the feature request?

> Can the PABX not generate an Audible Feedback?

The PBX can of course play back a recorded message. But this isn't as fast and precise as a message on the screen, so the user experience is not as good.

My users are used to ISDN phones and the good cause messages the ISDN network provides. The new SIP based system will always be compared to that and should provide the same level of user experience.

When reading the manual I saw that SIP warning headers are mentioned (option "voIpProt.SIP.header.warning.enable"). But I don't have experience with warning headers yet.

Would it be possible to use these warning headers to transmit the hangup reason to the phone and have the message from the warning header shown on the screen when the pbx disconnected the line?

I could probably patch the pbx to add such a header, but it is a bit of work and I'll only try it if you think that it can be a viable solution.

Hello  ,

The Data Sheet >here< explains that the CX5500 can only register to as a SIP phone to either a Skype for Business/Lync server or an IP PBX

No other protocols are available. I already suggested comparing a backup of a working unit with the backup of a non-working unit.

If this fails the next step is a support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Hello  ,

ALLNET GMBH sold the phone 07/12/2017 so it is out of warranty.

You can use this configuration:

voipProt.SIP.header.warning.enable="1"
voipProt.SIP.header.warning.codes.accept=""

The expected SIP message should look like this:

SIP/2.0 200 OK
Via: SIP/2.0/UDP 172.23.3.201;branch=z9hG4bK28e7211C49CAC92
From: "207" <sip:service@172.23.3.201;user=phone>;tag=675FD13-71E2B364
To: "Someone" <sip:440@172.23.73.165>;tag=1
Call-ID: 1-54180@172.23.73.165
CSeq: 1 BYE
Contact: <sip:172.23.73.165:5060>Warning: 399 172.23.73.165 "Hello World"Content-Length: 0

Causing the phone to display:

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier