Sir,
Interesting you should say that...
I did in fact call Polycom first. They would not help me and told me to call the reseller for support. I asked my client where they bought it and they did not know. They said it was 2yrs ago. Polycom DID tell me which reseller the product came from based on the serial number. So, I called those folks and they could not help. All they did was keep me waiting on the phone to tell me where on Polycom's site to go for information (he gave me the exact links I had already visited prior to calling them).
So where does that leave me?.. back here trying to ask fellow users where they get their IP6000s fixed. Steffen, would you be kind enough to give me a phone number at Polycom of someone who WOULD talk to me about getting the unit repaired? My client does not have any kind of Polycom support contract. They know the unit is out of warranty but would still like to get it fixed.
My office is in Santa Clara CA in case it matters which phone number I should use.
Thank you