Re: Speed dial on specific registration or line
Hello JE,this is not something I believe we support and you would need to raise a Business case as explained here: Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS...
View ArticleEFK on Expansion module
Hi all, I cant seem to find documentation on how to configure a specific key on the expansion module as an EFK, is this possible?Thanks!
View ArticleRe: EFK on Expansion module
Hello SamF,welcome back to the Polycom Community.Have a look here: Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?Resolution: Please check => here <= Option 4 from...
View ArticleRe: CX5500 provisioning issues
Thanks so much for the info. I ended up doing things a little bit differently using the actual config files. Like previous posters, I added the customer server url and polling periods into the config...
View ArticleRe: CX5500 provisioning issues
Hello machase05,welcome to the Polycom Community.I assume you talking about this => here<= I had a case and we worked around this using the above but if you are having issues in your global...
View ArticleRe: CX5500 provisioning issues
Will do! One last question: if I update the custom server url in the Web GUI and set the polling periods then, will the phone then poll that address at the scheduled time and know when I have updated...
View ArticleRe: CX5500 provisioning issues
Hello machase05,The original issue in 1.1.2 was that the phone would ignore any provisioned device.local.updateServer Parameter. Manually going to Settings > Basic > Update Configuration, Click...
View ArticleRe: Speed dial with a pause
Honestly, Polycom should be embarrassed. To blatantly ignore their customers’ requests to have a basic business feature included in a “business class” phone system is inexcusable. I would like to...
View ArticleRe: Speed dial with a pause
Hello Ryan224,welcome to the Polycom Community.I am unsure if you are aware but Polycom has recently used up all the 16.8 Million MAC addresses in the 00:04:F2 range meaning we have produced such...
View ArticleRe: Cannot make calls on Trio when Visual+ is paired
Sorry, the software is the latest, 5.4.1 and connected to a SIP server.
View ArticleRe: Cannot make calls on Trio when Visual+ is paired
SteffenBaierUK wrote:Hello Peter Denton, You may also want to look at this: Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?Resolution: Please check => here <=
View ArticleClik here to view.
Re: [FAQ] How can I find out the IP Address of my Phone
Since UC Software 5.3.0 we also support a multiple key combination to have easier access to such information. Pressing on a VVX Phone the keys 1, 4 and 7 will display:
View ArticleClik here to view.
Re: [FAQ] How can I check the SIP and UCS / UC Software and BootROM / Updater...
Since UC Software 5.4.0 we also support a multiple key combination to have easier access to such information. Pressing on a VVX Phone the keys 1, 4 and 7 will display:
View ArticleSSL root CA Questions Polycom phone trust/support
Hi Support, I'd be grateful if someone could help me to answer SSL root CA questions below. I know there are multiple SSL cert posts and I tried to read them all, but I didn't find answer to these...
View ArticleClik here to view.
[FAQ] Do Polycom phones support wildcard certificates?
UC Software 4.0.0 added the ability to utilize wildcard certificates with Polycom phones. This allows a customer to utilize a certificate like: server.example.com The following configuration parameters...
View ArticleRe: SSL root CA Questions Polycom phone trust/support
Hello Patrik,welcome to the Polycom Community.Have a look at this new VoIP FAQ post here:Mar 04, 2016 Question:Do Polycom phones support wildcard certificates?Resolution: Please check this post =>...
View ArticleRe: SSL root CA Questions Polycom phone trust/support
Hi, Thank you for your post about the Wildcard certificates. We found the issue to be with our Starfield root CA not putting us on G2 but on G1. Only G2 is accepted by Polycom, once changed it all...
View ArticleVVX300 Not ringing
We have 5 VVX300 phones in our office. When someone calls only 2 of them ring. If you answer the phones that ring you can still transfer the call to one of the phones that didn't ring, and it will...
View ArticleRe: VVX300 Not ringing
Hello tpridi8957,It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release. Please also include if you are using a SIP...
View Article