Hello machase05,
welcome to the Polycom Community.
I assume you talking about this => here<=
I had a case and we worked around this using the above but if you are having issues in your global organisation I would urgently suggest you contact your Polycom reseller so they can escalate this for you so we can work with you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
