Thanks so much for the info. I ended up doing things a little bit differently using the actual config files. Like previous posters, I added the customer server url and polling periods into the config files, but they did not update on the phone. Previously, one of the Polycom posters responded that this was a known issue and all you had to do was do the "Update Configuration" and everything would take off from there. Unfortunately, this did not happen. Even after updating the configuration, the config parameters on the phone did not change. As soon as I updated on the web server and hit update now, everything worked just fine - the phone updated and is working just fine. This tells me that the custom.server.url parameter value that I used is valid and that it can be accessed by the phone and it is reading the \millenium file in the root folder. My main problem is - how do i get it to take the parameters in the config file so that I do not have to remote into all of these devices. We have about 70 globally, so that is not sustainable.
Spec information in case it is needed: CX5500 initially running 1.1.2 and upgrading to 1.1.5, using Filezilla FTP server that we use to provision our VVX and Spectralink phones.