VVX 500 default alpha password entry
I'm trying to reset the admin password and have instructions to do so but how do I enter a letter from the keypad. I know the 1->Aa is for numeric and A->a1 is for upper case letters. My...
View ArticleRe: VVX 500 default alpha password entry
Hello Mphone,welcome to the Polycom Community.We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.Many of our partners utilize these phones...
View ArticleRe: IP 7000 phone freezing and acting very strange
Hi Steffen,I think there might be a deeper issue with the phone because I cancel the startup screen, go into setup, and then after I change the provisioning server and select "exit and save changes",...
View ArticleRe: IP 7000 phone freezing and acting very strange
... just thought I'd let you know, it's still on the "Saving Configuration" screen - that's about 37 minutes since I wrote my last message. When I reset the phone and go back into the settings, none...
View ArticleRe: IP 7000 phone freezing and acting very strange
Hello Mike,The next step is a factory reset and after this maybe format the file system and re-load the software. SCANSOURCE COMMUNICATIONS is your reseller who sold that Unit back in 19/08/2014Please...
View ArticleRe: IP 7000 phone freezing and acting very strange
I have tried both of those options: RESET SETTINGSI go to Setup | [enter password] | Reset to Defaults | Reset Settings | [enter password] | Ok Screen says: Resetting configuration,please wait. That...
View ArticleSoundstation 7000 unable to make outbound call
I have a Polycom IP 7000 that I'm unable to make outbound calls from.The phone will registered correctly and can accept inbound calls with two-way audio but I'm unable to process outbound calls.I can...
View ArticleRe: Screen Capture - Trio 8800
Hi Steffen, Thanks for pointing that out though I have no issue with that. So back to my original question, is there a way to capture the phone screen on the Trio 8800?Thanks again!
View ArticleRe: Screen Capture - Trio 8800
Hello midnytblu,how about simply testing it or checking the admin guide? As a voluntary member within this community all the time spend here is my spare time (as stated in my signature) Of course it...
View ArticleRe: Soundstation 7000 unable to make outbound call
Hello dbrand,welcome to the Polycom Community.The next step is to raise this as a support ticket.In order to raise a support ticket you need to work with your Polycom reseller as they need to do this...
View ArticleRe: Soundstation 7000 unable to make outbound call
Hello dbrand,The unit was sold via SCANSOURCE COMMUNICATIONS back in 15/09/2015 so you can work with them on a PPI / Pay Per incident as it is classed out of warranty. You can also utilize the FAQ as...
View ArticlePolycom IP 7000 Cannot hear audio from callers but they can hear us
I recently provisioned an Polycom IP 7000. It registers fine, can dial in and out but cannot hear audio from other party even though they can hear us. I have attached the log export from the Polycom...
View ArticleRe: IP 7000 phone freezing and acting very strange
So at this point it looks like we're going to have to send the phone in for out-of-warranty replacement, but even that is proving to be a challenge :( This phone is essentially bricked - is there any...
View ArticleRe: IP 7000 phone freezing and acting very strange
.... and some more testing with wireshark and it looks like the problem is a bad NIC or something with the internals. I hooked up wireshark to sniff the packets coming out of the phone and there are...
View ArticleRe: Screen Capture - Trio 8800
Hi Stefan, Thank you. I was able to make it work now.I actually did check out the admin guide before making this post but apparently I wasn't looking hard enough. My mistake.
View ArticleRe: Polycom IP 7000 Cannot hear audio from callers but they can hear us
Hello DaKing,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: IP 7000 phone freezing and acting very strange
Hello msoultan,Not knowing any history of this phone I can only assume it is broken and needs an RMA. You have tested already various ways to reset it and the only way to get a new software on it is...
View ArticleRe: Polycom IP 7000 Cannot hear audio from callers but they can hear us
Steffen, Thanks for the reply but as soon as I saw this we resolved the issue. Apparently, Polycoms by default filter by IP Address which caused the packets to be dropped. Disabled the...
View ArticleRe: IP 7000 phone freezing and acting very strange
Oddly enough, this phone is a replacement that we got a couple years back because the first one was DOA, so who knows the history of this one before we owned it!? I'll give your link another look and...
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