Hello dbrand,
The unit was sold via SCANSOURCE COMMUNICATIONS back in 15/09/2015 so you can work with them on a PPI / Pay Per incident as it is classed out of warranty.
You can also utilize the FAQ as an example here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
