Re: Soundpoint 330 takes a very long time to detect dead TCP connection
Hi Steffen, Many thanks for your reply. Looking at the Administrator's guide for 3.3.0 the tcpIpApp.keepalive.tcp.idleTransmitInterval and tcpIpApp.keepalive.tcp.noResponseTransmitInterval settings are...
View ArticleRe: Soundpoint 330 takes a very long time to detect dead TCP connection
Hello Diego,like I said your phones are well out of warranty (by multiple years) and you are out of support and there is no further development on this end of life phones.Best RegardsSteffen...
View ArticleRe: Soundstation ip 6000 stuck on start up screen
Anyone with the same issue or know a resolution to this?
View ArticleRe: Soundstation ip 6000 stuck on start up screen
Hello jusfdmhc,What is the whole serial aka 0004F ?Best RegardsSteffen BaierPolycom Global Services
View ArticleTLS / SRTP with VVX400 and FreePBX
Hello, I've done some searching and cannot find this exact issue, or anything that has pointed me in the correct direction. I have read the FAQs regarding TLS and SRTP. They were extremely helpful....
View ArticleRe: Soundstation ip 6000 stuck on start up screen
Hello jusfdmhc,Does it show a date behind the made in Thailand sticker and can you post that or attach a photo?Please ensure to provide some feedback if this reply has helped you so other users can...
View ArticleRe: TLS / SRTP with VVX400 and FreePBX
Hello Christian ,welcome to the Polycom Community.The SPIP550 should be on UC Software 4.0.11 and not 4.1.1 as this is for LYNC only. I suggest you post your configuration and try and get some logs of...
View ArticleRe: TLS / SRTP with VVX400 and FreePBX
Thank you Steffen. I'll update the log settings and take a look through them. In the mean time, the configuration I modified for the TLS and SRTP is below. device.cfg...
View ArticleRe: TLS / SRTP with VVX400 and FreePBX
Hello Christian ,Can you see the certificate in the web interface? Its missing the device.set="1" and we need logsPlease ensure to provide some feedback if this reply has helped you so other users can...
View ArticleRe: Soundstation ip 6000 stuck on start up screen
Hello jusfdmhc,its not in the right timeline for a issue we are aware off. Unfortunately for you this unit is most likely defective. I would suggest you work with your Polycom Reseller SCANSOURCE...
View ArticleRe: TLS / SRTP with VVX400 and FreePBX
I do see the certificate in the web interface, on both devices, and the device.set=1 is there. I only grabbed part of the cfg the fist time, here is the whole thing: <polycomConfig...
View ArticleRe: Soundstation ip 6000 stuck on start up screen
OK so whats the point of a polycom form ? you can point out the issue?
View ArticleRe: Soundstation ip 6000 stuck on start up screen
Hello jusfdmhc,we have an issue but your phone does not fit the right circumstances. I cannot mention any more details just that you are not affected by it.You can wait for other users to comment but...
View ArticleRe: Soundpoint 330 takes a very long time to detect dead TCP connection
My suggestion would be to switch to UDP instead of TCP. TCP support was not very mature when these phones were in their heyday, and has been improved a lot since then, even though people using TCP as...
View ArticleRe: Soundstation ip 6000 stuck on start up screen
I have seen this a couple of times before. The unit is dead. I am unfortunately unaware of a way to fix this issue. We have also received at least one unit in this state brand new out of the box. It...
View ArticleRe: day and date alternating on screen
I resolved the issue with the settings not working from our provisioning server. It was caused by the ironically named "smart quotes" which happened somewhere in the process of copynig and pasting the...
View ArticleRe: XML push action
I know this was posted years ago now, but I recently ran into the same issue and would like to post my solution for future reference. I could send one key, but adding the newline would not be encoded...
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