Hello jusfdmhc,
its not in the right timeline for a issue we are aware off. Unfortunately for you this unit is most likely defective.
I would suggest you work with your Polycom Reseller SCANSOURCE COMMUNICATIONS who we sold the Phone via back in 30/03/2013
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
