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Re: Soundstation ip 6000 stuck on start up screen

Hello jusfdmhc,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a...

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Re: Voip dead air and POE problem

Hello jcl,welcome to the Polycom Community.You are not using a currently supported software Version so I can only recommend upgrading to UC Software 4.0.11 In addition your PoE Switch may not be...

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Re: Soundstation ip 6000 stuck on start up screen

unable to start it to get the software version but f1da4f

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checking 310's are active for people visiting in case of an emergency

I need to check if certain phones are working Ok. I want to make sure they are signed in and working. Ping is of no use to me, since this is going to tell me the NIC is working. I want to be sure all...

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Re: checking 310's are active for people visiting in case of an emergency

Hello Zoom,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX...

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Polycom vvx 500

Hallois there any sample configuration file for adding 802.1x EAP TLS certificate to Polycom vvx 500? Thanks. 

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Re: Polycom vvx 500

Hello frhling,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Jun 25, 2012 Question: How can I add a 802.1x EAP-PEAPv0/MSCHAPv2 Certificate?Resolution: Please check...

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Transfer calls on VVX 400 - basic use

We recently got VVX 400 phones. We have one incoming phone line/number. When a call comes in all phones ring and call may be answered from any phone. However, I have been unable to determine how to put...

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Re: Transfer calls on VVX 400 - basic use

Hello enrisk_tx,welcome to the Polycom Community. Polycom manufactures these phones so they can be used with a multitude of service providers, SIP switches or even Microsoft Skype for Busines or LYNC....

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Going into voicemail.

Is there a way of going to into an extension voice mail when you call that extension instead of the extension calling that person?

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Re: Going into voicemail.

Hello emetiB,welcome to the Polycom Community.Polycom manufactures these phones so they can be used with a multitude of service providers, SIP switches or even Microsoft Skype for Busines or LYNC. You...

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TRIO 8800 - SIP Credentials written to override file

I recently setup some TRIO 8800s for use with Avaya and when logging the phones in via local phone UI or web UI, the credentials were written in plain text to the override folder on the provisioning...

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Re: TRIO 8800 - SIP Credentials written to override file

Hi SeanCan you post your <mac>.cfg and part of you cfg or steps how to reproduce?Replied via a mobile device

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Re: TRIO 8800 - SIP Credentials written to override file

Are you referring to the 000000000000.cfg?  I do not use specific <mac>.cfg files per phone... I use the 000000000000.cfg and 2 config files created with custom properties. The override file is...

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VVX D60 upgrade failure

VVX 500 host phone on firmware 5.5.1.11526 VVX D60 is paired and continually fails to get update firmware. All of the other function of the phone works however every so often it will try to update and...

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Re: VVX D60 upgrade failure

Hello api_cjohnson,welcome back to the Polycom Community.The latest GA software is 5.5.1.12442_rts42_RevEPlease ensure to provide some feedback if this reply has helped you so other users can profit...

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Soundpoint 330 takes a very long time to detect dead TCP connection

Hi there, We have SoundPoint IP 330 phones for quite a few years and we have migrated from an internal SIP-PBX to an external SIP-PBX from a provider. The connection to the SIP server now goes via a...

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Re: Factory reset a VVX 600

For the reference of others who may find this thread, as did I, whilst looking for the answer to the question: You can enter the <removed by a moderator> 

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Re: Soundpoint 330 takes a very long time to detect dead TCP connection

Hello Diego,welcome to the Polycom Community.The IP330 was no longer sold after 12/31/2009 and the support for the IP 330 ended back in 12/31/2014 Newer phones support the...

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Re: Factory reset a VVX 600

Hello Zarniwoop,welcome to the Polycom Community.We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.Many of our partners utilize these...

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