Re: Soundstation ip 6000 stuck on start up screen
Hello jusfdmhc,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a...
View ArticleRe: Voip dead air and POE problem
Hello jcl,welcome to the Polycom Community.You are not using a currently supported software Version so I can only recommend upgrading to UC Software 4.0.11 In addition your PoE Switch may not be...
View ArticleRe: Soundstation ip 6000 stuck on start up screen
unable to start it to get the software version but f1da4f
View Articlechecking 310's are active for people visiting in case of an emergency
I need to check if certain phones are working Ok. I want to make sure they are signed in and working. Ping is of no use to me, since this is going to tell me the NIC is working. I want to be sure all...
View ArticleRe: checking 310's are active for people visiting in case of an emergency
Hello Zoom,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Nov 10, 2014 Question:How can I check the status of a Polycom SoundPoint IP, SoundStation IP or a VVX...
View ArticlePolycom vvx 500
Hallois there any sample configuration file for adding 802.1x EAP TLS certificate to Polycom vvx 500? Thanks.
View ArticleRe: Polycom vvx 500
Hello frhling,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Jun 25, 2012 Question: How can I add a 802.1x EAP-PEAPv0/MSCHAPv2 Certificate?Resolution: Please check...
View ArticleTransfer calls on VVX 400 - basic use
We recently got VVX 400 phones. We have one incoming phone line/number. When a call comes in all phones ring and call may be answered from any phone. However, I have been unable to determine how to put...
View ArticleRe: Transfer calls on VVX 400 - basic use
Hello enrisk_tx,welcome to the Polycom Community. Polycom manufactures these phones so they can be used with a multitude of service providers, SIP switches or even Microsoft Skype for Busines or LYNC....
View ArticleGoing into voicemail.
Is there a way of going to into an extension voice mail when you call that extension instead of the extension calling that person?
View ArticleRe: Going into voicemail.
Hello emetiB,welcome to the Polycom Community.Polycom manufactures these phones so they can be used with a multitude of service providers, SIP switches or even Microsoft Skype for Busines or LYNC. You...
View ArticleTRIO 8800 - SIP Credentials written to override file
I recently setup some TRIO 8800s for use with Avaya and when logging the phones in via local phone UI or web UI, the credentials were written in plain text to the override folder on the provisioning...
View ArticleRe: TRIO 8800 - SIP Credentials written to override file
Hi SeanCan you post your <mac>.cfg and part of you cfg or steps how to reproduce?Replied via a mobile device
View ArticleRe: TRIO 8800 - SIP Credentials written to override file
Are you referring to the 000000000000.cfg? I do not use specific <mac>.cfg files per phone... I use the 000000000000.cfg and 2 config files created with custom properties. The override file is...
View ArticleVVX D60 upgrade failure
VVX 500 host phone on firmware 5.5.1.11526 VVX D60 is paired and continually fails to get update firmware. All of the other function of the phone works however every so often it will try to update and...
View ArticleRe: VVX D60 upgrade failure
Hello api_cjohnson,welcome back to the Polycom Community.The latest GA software is 5.5.1.12442_rts42_RevEPlease ensure to provide some feedback if this reply has helped you so other users can profit...
View ArticleSoundpoint 330 takes a very long time to detect dead TCP connection
Hi there, We have SoundPoint IP 330 phones for quite a few years and we have migrated from an internal SIP-PBX to an external SIP-PBX from a provider. The connection to the SIP server now goes via a...
View ArticleRe: Factory reset a VVX 600
For the reference of others who may find this thread, as did I, whilst looking for the answer to the question: You can enter the <removed by a moderator>
View ArticleRe: Soundpoint 330 takes a very long time to detect dead TCP connection
Hello Diego,welcome to the Polycom Community.The IP330 was no longer sold after 12/31/2009 and the support for the IP 330 ended back in 12/31/2014 Newer phones support the...
View ArticleRe: Factory reset a VVX 600
Hello Zarniwoop,welcome to the Polycom Community.We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.Many of our partners utilize these...
View Article