Problem with SoundPoint Digit Map matching patterns that aren't configured
Hello, I've come across a problem with our SoundPoint IP phones, running firmware 4.0.11.0583. Firstly, we are in Australia. Customer reported an issue dialling internationally to Chinese numbers,...
View ArticleRe: Problem with SoundPoint Digit Map matching patterns that aren't configured
Hello zirophyz,welcome back to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or...
View ArticleSoundstation IP 6000 Screen Powers on, screen blank
I searched the KB and could not find anyting on this. We just purchased a Soundstation IP 6000 and the screen is blank. It is POE, and it is powering on, and the phone dials in and out. I know that the...
View ArticleRe: Soundstation IP 6000 Screen Powers on, screen blank
Hello cbroadway311,welcome to the Polycom Community.The unit was purchased from the WESTCON GROUP EUROPEAN OPERATIONS LTD back in 30/12/2015 so please work with them on RMA options.Please ensure to...
View ArticleOutbound Caller ID with Shared Lines
On an outbound call from a shared line the CID display swaps from To:[Destination Number] to From:[Destination Number] during the ringback. It seems to happen on recieving a NOTIFY although looking at...
View ArticleRe: Outbound Caller ID with Shared Lines
Hello Keegan,welcome to the Polycom Community. If you believe this to be a bug and violate any RFC please be aware the community's VoIP FAQ contains this post here:Jan 03, 2013 Question: How can I...
View ArticleRe: Outbound Caller ID with Shared Lines
Sorry no that was not helpful. If it's suspected that it is a Server issue that may have been helpful. Has anyone had this issue before?
View ArticleRe: help with Digitmap
Hello Omri,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap...
View ArticleRe: firmware update for a cx5000 failing
Hello EricvdH,welcome to the Polycom Community.Can you please provide a few details on the OS being used to upgrade and are you starting the command line tool as administrator. Also what is the current...
View ArticleRe: Polycom VVX TLS Configuration Guide with Acme Packet SBC
I created a .cfg configuration file with the below details however the phone is failing at the TLS handshake with the SBC. Please help! configuration file sample <?xml version="1.0" encoding="utf-8"...
View ArticleRe: Polycom Trio 8800 Calls Recording
Hello Radren, The recording issue should now be solved using 5.4.4 release. Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.Best...
View ArticleRe: Polycom VVX TLS Configuration Guide with Acme Packet SBC
I should also note that we are currently using an in-house CA for testing. Thanks RegardsJM
View ArticleRe: Polycom VVX TLS Configuration Guide with Acme Packet SBC
Hello Jam, We do not even know your currently used software version yet.The community's VoIP FAQ contains this post here:Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the...
View ArticleRe: firmware update for a cx5000 failing
Hello EricvdH,this unit is already a CX5000HD and does not require an update. In addition there is no publicly available software for this unit.Please ensure to provide some feedback if this reply has...
View ArticleRe: firmware update for a cx5000 failing
Hi, How do you know it is? Where can I see it is HD? I can I safely reboot it in spite of the failed firmware install attempts?At this moment, the device seems not to work via usb anymore. That is, I...
View ArticleRe: Polycom Trio Bluetooth Issues
Just updated firmware to 5.4.4. Bluetooth works quite well untill Trio reboots.If I reboot my laptop, after log on, Trio and laptop connects automaticaly.But if I reboot Trio, it does not connect...
View ArticleRe: firmware update for a cx5000 failing
Hello ,at the bottom of the Unit it will say CX5000HD and the software version shown in your photo tells me it is a CX5000HD. You will need to reboot it as any damage would already be done.Please...
View ArticleVVX ignore DHCP option 128 but Soundpoint do not on the same LAN
Howdy,Wanted to bounce this off the community for a sanity check. I have a case where a production customer and our internal lab VVX phones ignore the DHCP option 128 for VLAN tagging. In both cases,...
View ArticleRe: firmware update for a cx5000 failing
Thnx man, is working again.WIll accept answer.In the meantime... What kan I do with that ethernet connection on the machine?
View ArticleRe: firmware update for a cx5000 failing
Cannot find a way to accept an answer, maybe because I am not the originator of this post. For the records:I found a sticker on the bottom of the device which somehware stated the characters 'HD'. So...
View Article