To begin, I'm in several support queues using a broadsoft SIP server deployment. I use a VVX 500 phone on version 5.4.1 and found the custom tag:
acd.reg=”1”
which may be useful to me.
I was hoping I could make my agent sign in/sign out and unavaible buttons could be applied to both lines on my phone by doing something like this
acd.reg=”1,2”
or
acd.reg=”1”
acd.reg=”2”
This didn't seem to work and however I tried it my sign in/sign out buttons and available unavailable buttons only affected one of my lines.
I did read the below in the admin guide:
"ACD can only be configured on private lines. It is not supported on shared lines."
but please bear in mind neither line is shared or set up as a Shared call appearance. Both are individual profiles assigned directly and only to my phone.
Is there a working method of establishing the available/unavailable buttons and agent sign in/sign out buttons to work on two separate lines?