I have one of the new VVX350 OBi editions.   The OBiTalk portal will register them and will also load the Google Voice settings, but these phones seem to fail connecting.   They get the result: "Connect Failed: 403 Forbidden (server=216.239.36.144"

On the surface, it would appear that the OBi settings are effectively the same as the older OBiHai devices that are working.  

Software version is: 6.3.0.0

Any ideas or pointers on where to troubleshoot?  

Only thing I see in syslog that seems odd is a broken connection, but after a 403 not sure that's really odd:

VVX350: TLS-EXT Hostname:deskphone.telephony.goog

VVX350: TCP:Connect OK(spreg)60

VVX350: Trying to connect ssl

VVX350: TC:ssl connected

VVX350: REG:HandleTcpEvent 2;wc=1

VVX350: TCP:Broken Connection(spreg) 60 -1

VVX350: REG:HandleTcpEvent 3;wc=0

Hello  ,

welcome to the Polycom Community.

ObiHai has its own forum here: http://www.obitalk.com/forum/

Please for now post ObiHai related questions there.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Hello  ,

welcome to the Polycom Community.

Can we establish a couple of fatcs before we proceed further ?

Is your Polycom Trio running in:

• Zoom Mode aka the UI is Zoom i.e. as shown => here<=
  
  If yes please contact Zoom support directly
  
  
• Is your Trio running a Hybrid configuration aka showing multiple lines as explained in the 2nd part of the above linked post?
  
  If yes please follow the below.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Hello  ,

welcome back to the Polycom Community.

This Polycom community covers Polycom Products that are not running the ObiHai software. This is run by volunteers as outlined here:

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

As you already raised this with the ObiHai support team I would suggest to wait.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Just to be complete:

Polycom VVX 300 running 5.7.2

Direct logged into a Vitelity SIP server (and working fine), with no provisioning server or other software

I'm on a Mac if that matters

Read the how-to, and no help.  The only option I see restricts to digits unless I'm missing something.

Hello  ,

I double checked with the Product Manager on this and the ability to add the VVX to the Google Voice Platform is an error.

The VVX series running the ObiEdition software are not able to sign into Google Voice. This is a limitation on this platform and any other "older" ObiHai ATA or Phone should work.

We are removing the option for the VVX's from the ObiTalk portal.

Best Regards

Steffen Baier

Polycom Global Services

Hello folks

I was trying to troubleshoot the mentioned device after a user complaint. The unit was not reaching the provisioning server to get firmwares or something like that. Trying to adjusts settings on the unit, I noticed that it reboots by itself after every couple seconds. Around 7 seconds.

The only thing that Im able to do is enter the setup as admin using 456 as password and reach the menus to start configuring ip address for example. But when I start to enter an ip, it reboots. So,Im not able to configure the unit with ip...provisioning server...etc..

I'm still researching whitout success....any hint???

Hello  ,

welcome to the Polycom Community.

Not knowing the history of this unit it is difficult to advice anything. The way you describe things the unit seems broken.

The only way forward, if the unit is still in warranty, is to open a ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Hello  ,

most likely this is something we copied & pasted by accident from another model or guide. We should have removed this by the time we publish the next 6.3.1 release and guide.

Best Regards

Steffen Baier

Polycom Global Services

Is it possible to track login attempts and trace via IP address in the polycom homepage of the actual phone (via IP address)?

Hello  ,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

As there was no FAQ on this as of yet I just created:

Feb 06, 2019 Question: Is there any way to log any type of access to the Polycom VVX Business Media Phone UI?

Resolution: Please check the new Audit section => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

First, this is my first post on the Polycom forum. Hello, everyone!  I am relatively new to IP PBX systems, so be patient...

I have a 3CX system that has been running for about a year with only software phones.  The boss purchased a dozen VVX 501 phones (two used) and asked me to set them up.  So, they are having issues, which I quickly found out about in forum searches.
.  We moved over to a bunch of Yealink phones, with the intent to repurpose the VVX 501 phones for an old Free Switch based system.  During the process, I mised any options in 3CX to send factory resets to the Polycom phones.  The web interface seemed to be missing that option, as well, and I could have just blown past it.

Now, I can't seem to get the instructions I keep finding on factory resetting the VVX 501 by MAC address to work.  I keep getting "Incorrect Password".  See the URL, below, explaining the steps in a convoludedly repetitive way.  I've tried upper and lower alpha, and straight digits without trying to step through the letters.  I'm just not getting it.
.  Oddly enough, If I plug in a phone that is not already set to a used IP address, 3CX sees it is ready for provisioning and I can get a password to log into the web interface.  Factory reset does not seem to be in the menu, even the Simple menu.  Again, I may have just blown right by it.

If any of you fine and knowledgable folk on the forum can steer me in the correct direction to resetting these phones to reuse, I would be most appreciative!  Thank you, inadvance...

KB On Resetting Polycom VVX series Phones:

https://knowledgebase-iframe.polycom.com/kb/viewdocument.do?noCount=true&externalId=32151&sliceId=1&cmd=&ViewedDocsListHelper=com.kanisa.apps.common.BaseViewedDocsListHelperImpl

So I worked throught that and still havnt gotten far. I can't see to get the phone registered to my IP office 500 with SIP.

I even tried following this guide:

https://www.devconnectprogram.com/fileMedia/download/cb7270a0-e54e-4144-9bba-56c0a4a999e2

Our Polycom Trio's are setup with dual registration - Skype for Business for PSTN calling as well as Skype for business conferencing and natively registered to zoom. We have been able to do Single click to join on Skype and Zoom meetings. I am not sure if that is what folks are trying to acheive but if you are then we have it working. 

Happy to help provide details. 

I have tried all your solutions have tried different software and I am trying to load the phone from a pc with an ftp server on an internal network I am providing the boot log please help

Hello  ,

welcome to the Polycom Community.

Your log is pretty clear:

000015.886|copy |3|01|'ftp://jeftec:****@192.168.1.47/192.168.1.47/3111-40000-001.updater.ld' from '192.168.1.47'
000032.979|copy |3|01|Download of '192.168.1.47/3111-40000-001.updater.ld' FAILED on attempt 1 (addr 1 of 1)
000032.979|copy |3|01|transport res: 28 respCode 0. transport error: Timeout was reached. transport error buffer: connect() timed out!.
000032.979|copy |3|01|Making further download attempts for '192.168.1.47/3111-40000-001.updater.ld'
000032.979|copy |3|01|'ftp://jeftec:****@192.168.1.47/192.168.1.47/3111-40000-001.updater.ld' from '192.168.1.47'
000038.520|copy |3|01|Download of '192.168.1.47/3111-40000-001.updater.ld' FAILED on attempt 2 (addr 1 of 1)
000038.520|copy |3|01|transport res: 9 respCode 550. transport error: Access denied to remote resource. transport error buffer: Server denied you to change to the given directory.

Not knowing what instructions you followed and if you used FileZilla as instruction in the FAQ just leaves you with checking if you can download the files from another PC using the Username/Password combination you set for the server.

It seems to be happy to load the 00000000000.cfg

000038.771|copy |3|01|'ftp://jeftec:****@192.168.1.47/000000000000.cfg' from '192.168.1.47'
000038.950|copy |3|01|Download of '000000000000.cfg' succeeded on attempt 1 (addr 1 of 1)

SCANSOURCE COMMUNICATIONS sold this phone back in 30/05/2014 so it would mean PPI if you require Support from Polycom.

This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Hi, I bought a second hand IP331 to use at home using a VOIP provider. Here are the phones details:

Polycom Soundpoint IP331

serial no (mac) 0004F24F4260
software version: sip 4.1.0.84959

I plugged the phone into my router and switched it on, it shows the message: Network is down.

I can get into the menu but I am new to VOIP and do not understand the settings very well.

I cannot access the phone via a browser when I type its IP address into the browser I get the following message on my browser: This site can’t be reached 192.168.1.13 took too long to respond.

Can you help me access this phone and get it connected to my voip provider.

Thanks

Billiam 

I am attempting to configure Line 1 of a Polycom VVX 600 (software v5.9.1.0615) to use an SIP line hosted by eTollFree.net.  I am able to receive both internal (i.e., extension-to-extension) and external calls on the Polycom, and am able to make internal calls, but I am unable to make external 11-digit calls (1 + area code + number) on the Polycom.  When I configure X-Lite to use the same extension, it can make internal and external calls without issue, so there must be something I am doing wrong when configuring the Polycom.  I attached a screenshot of what the Line 1 configuration screen looks like.  And here is the log file showing events registered when I saved the Line 1 settings and then attempted to dial a 11-digit and 10-digit (omitted the “1”) phone number:

0207102752|so   |4|00|[SoNcasC]: appncascontext termination:1
0207102752|so   |4|00|[SoNcasC]: Case Handling termination:1
0207102752|sip  |*|00|Sip UnRegister Usr:8203 Dsp:3123006782 Auth:'8203' Inx:1
0207102752|sip  |4|00|SipRemoveMonitoredUser : CSTA Line Not Found 
0207102752|sip  |*|00|SipUserRemove: user 1 being removed.
0207102752|so   |4|00|[SoNcasC]: appncascontext termination:1
0207102752|so   |4|00|[SoNcasC]: Case Handling termination:1
0207102752|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0207102752|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0207102752|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = 8201
0207102752|so   |4|00|[SoNcasC]: appncascontext termination:1
0207102752|so   |4|00|[SoNcasC]: Case Handling termination:1
0207102752|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = 8203
0207102752|so   |4|00|[SoNcasC]: appncascontext termination:1
0207102752|so   |4|00|[SoNcasC]: Case Handling termination:1
0207102752|sip  |*|00|Sip UnRegister Usr:8201 Dsp:3123006782 Auth:'8201' Inx:0
0207102752|sip  |4|00|SipRemoveMonitoredUser : CSTA Line Not Found 
0207102752|sip  |*|00|SipUserRemove: user 0 being removed.
0207102752|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0207102752|sip  |*|00|Sip Register Usr:8201 Dsp:3123006782 Auth:'8201' Inx:0
0207102752|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0207102752|cfg  |5|00|Prm|Parameter reg.x.outboundProxy.port requested type 0 but is of type 2
0207102752|sip  |*|00|Sip Register Usr:8203 Dsp:3123006782 Auth:'8203' Inx:1
0207102752|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0207102752|app1 |5|00|AppPhoneLockC::Init - bPhoneLockState [0]
0207102756|sip  |*|00|User removed
0207102756|sip  |*|00|User removed
0207102802|copy |4|00|Configuration of URL failed
0207102802|cfg  |4|00|Prov|Could not download file 0004f2b06cc4-web.cfg
0207102802|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0207102802|cfg  |4|00|Prov|Update configuration failed
0207102906|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0207102906|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0207102937|copy |4|00|Configuration of URL failed
0207102937|clist|4|00|dbIO::processResult:no host
0207103151|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0207103151|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0207103237|copy |4|00|Configuration of URL failed
0207103237|clist|4|00|dbIO::processResult:no host

I'm sure the answer is in that log file somewhere but I'm not sure what to fix.  Any help greatly appreciated!