Re: Polycom Trio 8500 - Audio Problems

February 1, 2019, 1:28 am

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Hello  ,

 

welcome to the Polycom Community.

We would need to look at this in support.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Re: Polycom Trio 8500 - Audio Problems

February 1, 2019, 1:46 am

≫ Next: Re: Polycom soundstation IP 5000 with Avaya Aura 7.1

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Thank you Steffen.

 

I just opened a support case.

Re: Polycom soundstation IP 5000 with Avaya Aura 7.1

February 1, 2019, 2:23 am

≫ Next: Re: Polycom soundstation IP 5000 with Avaya Aura 7.1

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Hello,

 

It's a 9641 Avaya SIP phone, and the firmware version is 7.1.1.0.9

This is not a Polycom infrastructure but Avaya.

I just want to add a polycom ip soundstation 5000 within an Avaya aura 7.1 network, and right now it is not working. Considering I haven't test this kind of equipment before, I just want to know if there is indeed a compatibility between this polycom station and Aura 7.1.

 

Best regards

Re: Polycom soundstation IP 5000 with Avaya Aura 7.1

February 1, 2019, 2:28 am

≫ Next: Limit EFK keys

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Hello  ,

 

The official Documentation >here< only states Avaya Aura 7.0

 

The details you provided do not enable anyone to attempt and help you.

 

We had issues in the past with software but this was fixed as outlined in above link.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Limit EFK keys

February 1, 2019, 6:22 am

≫ Next: 8800 with Avaya IP Office

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Its more a feature request, the current limit of EFK Keys is 50, why not 100 like the linekey.x.category?

 

With the expansion module, we want to use the first page BLF fields, second and third page filled with EFK keys.

 

Regards, Arjan

8800 with Avaya IP Office

February 1, 2019, 7:35 am

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Hello all,

 

Just got a Trio 8800. The version is 5.7.1.4145. The P/N is 3111-65290-001 REV:A  The base profile is set to Skye For business

 

The goal here is to use this as our conference phone with our Avaya IP Office 500 system.  Can this phone by registered in there as a conference phone?  I'm having a hell of a time getting it to provision on my voice vlan by plugging it in. Makes no sense, as my other endpoint phones work fine.

 

We have Skype for business through office 365 so want to be able to use that for video or audio calls too.  What do I have to do to get this to work?

Re: Limit EFK keys

February 1, 2019, 8:25 am

≫ Next: Re: 8800 with Avaya IP Office

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Hello  ,

 

welcome back to the Polycom Community.

 

This is not a usecase previosely required and would need you to open a feature request via your Polycom reseller or a Polycom Sales Engineer.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Re: 8800 with Avaya IP Office

February 1, 2019, 8:54 am

≫ Next: Re: Soundstation IP 6000 - Firmware Update no web interface and one way audio

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Hello  ,

 

welcome to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: UC Software 5.8.0 for VVX phones and UC Software 5.5.2 for Polycom Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <= up to 3 different lines. The first one must be Skype for Business / Office 365

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Re: Soundstation IP 6000 - Firmware Update no web interface and one way audio

February 1, 2019, 8:56 am

≫ Next: Re: 8800 with Avaya IP Office

≪ Previous: Re: 8800 with Avaya IP Office

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Hello  ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Jun 08, 2017 Question: Is there a special process that needs to be followed upgrading an SoundStation IP6000 or IP7000?

Resolution: Please check => here <=

 

Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?

Resolution: Please check => here <=

 

ar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

Please ensure you attach some logs so we can try and help you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Re: 8800 with Avaya IP Office

February 1, 2019, 9:08 am

≫ Next: Re: 8800 with Avaya IP Office

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So I'm trying to understand this.   Firstly, I want to be able to use skype for internal meetings and such with employees, but if we need to have a conf with a vendor, be able to use my Avaya system to dial out via SIP and make a bridge that way.

 

It sounds like I can do it this way by setting up two different lines? per that link you sent?

Re: 8800 with Avaya IP Office

February 1, 2019, 10:07 am

≫ Next: VVX 300 Series Contact with SIP URI

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Hello  ,

 

yes.

 

Please ensure you are reading and understanding the instructions / examples in the linked FAQ post.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

VVX 300 Series Contact with SIP URI

February 1, 2019, 10:11 am

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Is there any way to create a contact that has a SIP URI, which means alphanumerics on a VVX 300 series phone?  Not using a provisioning server unfortunately.

Re: 8800 with Avaya IP Office

February 1, 2019, 10:50 am

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Thank you, but the link you sent, some of the options I dont have in my GUI like the ones you have in the screenshots. I'm doing a software upgrade to see if that fixes the issue.

Re: 8800 with Avaya IP Office

February 1, 2019, 11:11 am

≫ Next: Re: 8800 with Avaya IP Office

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So I worked throught that and still havnt gotten far. I can't see to get the phone registered to my IP office 500 with SIP.

 

I even tried following this guide:

https://www.devconnectprogram.com/fileMedia/download/cb7270a0-e54e-4144-9bba-56c0a4a999e2

 

 

Re: 8800 with Avaya IP Office

February 1, 2019, 11:41 am

≫ Next: Re: Call Log 2036

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So I found this in my trace

 

2686766690mS Sip: SIP REG: no licence for SIP endpoint 1458@10.10.21.253
2686766691mS SIP Tx: UDP 10.10.21.253:5060 -> 10.10.21.145:5060
SIP/2.0 403 Forbidden
Via: SIP/2.0/UDP 10.10.21.145;branch=z9hG4bKd5a9ad32C52E8FB8
From: "1458" <sip:1458@10.10.21.253>;tag=1DCDEA6B-E39F2EC7
To: <sip:1458@10.10.21.253>;tag=3ae9abc66169250e
Call-ID: bf1b3cf272b2332190f98447737513b5
CSeq: 1 REGISTER
User-Agent: IP Office 7.0 (31)
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, NOTIFY, INFO, SUBSCRIBE, REGISTER, PUBLISH
Supported: timer

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Re: Call Log 2036

February 1, 2019, 12:18 pm

≫ Next: Re: Combined Received Call List

≪ Previous: Re: 8800 with Avaya IP Office

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Should I open a ticket as well? I am experiencing the same bug, on VVX600 sets in our office. It happens every couple of weeks.

 

It's been happening for years, but even as recently as with the latest firmware 5.9.1 it's still happening.

 

I am very keen to follow this thread and know of any possible solution or test firmware. I can provide any type of debug info needed as well.

 

The related parts of our globally applied sntp settings are as follows:

<tcpIpApp>
<tcpIpApp.sntp
  tcpIpApp.sntp.address="ip.of.our.sntp.server(redacted)"
  tcpIpApp.sntp.address.overrideDHCP="1"
  tcpIpApp.sntp.resyncPeriod="3600"
  tcpIpApp.sntp.retryDnsPeriod="3600"
  tcpIpApp.sntp.daylightSavings.enable="1"
  tcpIpApp.sntp.daylightSavings.fixedDayEnable="0"
  tcpIpApp.sntp.daylightSavings.start.date="8"
  tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"
  tcpIpApp.sntp.daylightSavings.start.month="3"
  tcpIpApp.sntp.daylightSavings.start.time="2"
  tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0"
  tcpIpApp.sntp.daylightSavings.stop.date="1"
  tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1"
  tcpIpApp.sntp.daylightSavings.stop.month="11"
  tcpIpApp.sntp.daylightSavings.stop.time="2"
  tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"
 />
tcpIpApp>

<device
  device.set="1"
  device.sntp.serverName="cloudprv.com"
  device.sntp.serverName.set="1"
/>

Re: Combined Received Call List

February 1, 2019, 1:51 pm

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Ok, found the setting that I was actually looking for. I might not have explained it correctly in my original post but it's:

 

call.advancedMissedCalls.addToReceivedList="1"

Re: 8800 with Avaya IP Office

February 2, 2019, 2:41 am

≫ Next: Re: VVX 300 Series Contact with SIP URI

≪ Previous: Re: Combined Received Call List

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Hello  ,

 

I have highlighted your problem in RED. I suggest you work with Avaya

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Re: VVX 300 Series Contact with SIP URI

February 2, 2019, 5:52 am

≫ Next: Slow Dialer on Trio 8500/8800 ?

≪ Previous: Re: 8800 with Avaya IP Office

$

0

0

Hello  ,

 

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
• For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Slow Dialer on Trio 8500/8800 ?

February 2, 2019, 2:25 pm

≫ Next: VVX350 Obi Edition and Google Voice

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Hello all, we recently started testing the trio 8500 and 8800 for use as zoom room controllers. - the zoom portion works very well - what users complained about - and we were able to easily reproduce - was that just doing a regular call via the keypad was very frustrating - if you dial digits as one is used to on a regular keypad, numbers would sometimes not register - it’s very bad on zoom, so,what better but still pretty bad when reverting back to the stock (latest) polycom firmware.

 

same results on multiple hardware

 

i have searched around and have not really found anybody who seems to have this problem (or they put up with it?) I even got desperate to the point of looking at booking up a numeric keypad to the USB port! Just wanted to see if this is something anyone has experienced or had advice about. 

 

Thanks