Re: UCS 4.0.11: Get "Error Line:Unregistered" on line that's not supposed to...
This is a different phone (SPIP 550) running a different firmware version (4.0.11).I decided to leave the old phone (SPIP 450, UCS 3.3.3.0094) as-is, since if I overwrote the firmware I could never...
View ArticleAuthorization Failed - logging in to web client
Hey all, So after my phone was provisioned (Vonage), I lost the ability to login to my phone as the default "456" wasn't working. Found out that Vonage changes this to your account number ... yet, that...
View ArticleRe: Authorization Failed - logging in to web client
Hello adambean,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: IP7000 bricked? Won't "load application" and can't "cancel application"
Hello jgould,welcome to the Polycom Community.Not knowing the history of the phone or where it is installed and how it is powered makes it difficult to comment. Do you have the MAC Address of the phone...
View ArticleRe: Authorization Failed - logging in to web client
I've tried latest versions of IE, Chrome and Edge. Vonage states this is a Polycom issue. I'll call them back but it's typically a 25 minute minimum wait time.Will retrieve software in a bit.
View ArticleRe: Authorization Failed - logging in to web client
Unsure how/why; however, using Icognito, I can again login without making any changes on my end ... odd to say the least. Is this normal? To have to use a private browsing session?
View ArticleRe: Authorization Failed - logging in to web client
Hello4.1.6 is not a currently supported software versionTry 5.5.0 or 5.4.4Replied via a mobile device
View ArticleIP6000 screen not working and need to upgrade firmware
Hello all. We just switched providers and we need to upgrade all of our phones from 3.3.1 to 4.x.x. Our IP6000 screen is backlit, but the text does not display. This makes it impossible for me to...
View ArticleRe: IP6000 screen not working and need to upgrade firmware
Hello ,welcome to the Polycom Community.The community's VoIP FAQ contains this post here: Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade...
View ArticleBLF on VVX Color Expansion maxing at 23 BLFs
I'm current running a Color Expansion UNIT on a VVX 310 running 5.4.4.4281 and for some reason when I'm adding more than 23 users through Broadsoft Client settings the expansion goes blank. I remove...
View ArticlePairing VVX201 with VVX D60
Can I pair VVX201 with VVX D60 running UC software 5.4.3 since I couldnt find the option to enable VVX D60 feature. Kindly advise if VVX201 support pairing. Thank you
View ArticleRe: Pairing VVX201 with VVX D60
Hello Amjad,welcome to the Polycom Community.The easiest and quickest way to check supported features is usually to either check the Software release notes or the Admin Guide. In addition the Product...
View ArticleRe: BLF on VVX Color Expansion maxing at 23 BLFs
Hello Chris,welcome to the Polycom Community.Lets start with some simple questions and findings: Does this workw without using flexible line keys ?The limit is 50 yet you specified 58 ?Is this all your...
View ArticleRe: Missed Calls VVX410 and RFC 3326 Support
Hello EricT,welcome to the Polycom Community.I only had a brief look but it seems that we only partly support RFC 3326 Call completed elsewhere. It seems this only works on shared lines and uses the...
View ArticleFeature Profile 42250 - EFK
All; I've read the document on the feature profile 42250 on using enhanced feature keys. In the document on page 1 it mentions that files UCS_EFK-SoftKey1.cfg, UCS_EFK-SoftKey2.cfg,...
View ArticleCreating EFK with list of user names
All; I have a bunch of 670's and what I'm trying to do is create an EFK for transfering callers. I want the user to hit the soft key and then be presented with a list of names that the user can...
View ArticleRe: Creating EFK with list of user names
Hello Frank,welcome back to the Polycom Community.It helps all users of the community if old post's that you opened before at least receive an answer or mark them as solution provided. Please have a...
View ArticleRe: Feature Profile 42250 - EFK
Hello Frank,They are included within the PDF file and using Acrobat Reader should enable you to store these.Please ensure to provide some feedback if this reply has helped you so other users can profit...
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