Re: VVX410 Issues - 5.4.2
Hi TylesCMS, I can confirm I also have problem with my DTMF since I updated to 5.4.2 and Asterisk 11.X. When I reboot the phone, all the BLF are grey. I have to press them one by one and after they...
View ArticleRe: VVX410 Issues - 5.4.2
Hello DavidG, The discussion within this topic is about a warning message in regards the future D60 feature. At no point have we discussed any DTMF issues or an issue with the expansion module. I had...
View ArticleRe: VVX410 Issues - 5.4.2
Hi Steffen,I had a typo, I mean BLF not DTMF. If you check the first post of TylerCMS, at the end he's saying that his BLF are also broken. You overlooked this part of his post and I just wanted to...
View ArticleRe: VVX410 Issues - 5.4.2
Hello DavidG, I overlooked this and the reference VESC-5961 is for the warning triangle issue only. In regards to any Buddy Watch or BLF issues (which are different methods) a case must be raised via...
View Article[Software] UC Software 4.0.10 has been released
Hello everyone, We are pleased to announce that the Polycom® UC Software 4.0.10.0568 associated utilities and documents are now available on the Polycom Product Support web pages...
View ArticlePolycom VVX410 CoS settings problem
Good afternoon, I am trying to set the 802.1p CoS on a Polycom VVX410, and it seems that my configuration settings are not taking effect. User-Agent: PolycomVVX-VVX_410-UA/5.3.0.12074...
View ArticleRe: VVX300 reboot when placing calls ...
Well I can't figure out how to open a service ticket on this web site so here are the core files. Along with the config files served by tftp (with names / credentials redacted obviously)
View ArticleRe: Sound Point 335 Group Messaging WAN
Sorry but I'm just not getting this.. How does a internal 335 PolyCom phone on a LAN know where the 335 WAN phones are to send the multicast traffic to? We have both LAN and WAN phones on our...
View ArticleRe: Sound Point 335 Group Messaging WAN
Hello getRdone161, our PTT implementation is based on the technique for one-to-many and many-to-many real-time communication over an IP infrastructure in a network. This simply means our phone uses the...
View ArticleRe: VVX300 reboot when placing calls ...
Hello smunaut,A end User cannot open a service ticket with Polycom and you would require to do so via your Polycom reseller. The VVX300 in this question was sold via ALSO Deutschland GmbH back in...
View ArticleCX600 and Plantronics HW251 Compatibility
Hello, we are getting ready to implement some new Polycom CX600's connecting to Lync. We are trying to use our current headsets, which are Plantronics HW251 from our current phones. This particular...
View ArticleRe: SoundPoint 7000 Losing configuration
Just an update, I pushed the firmware to a few devices for testing.. Waiting on the results. FTP is not an accepted method of transmission in my company for security purposes. We will have to...
View ArticleVVX Software Upgrades
I noticed that when I go into the Web UI of the VVX phones and go to the software section, that suddenly when I select, "Check for Updates" the latest version is only 5.2.0.8330
View ArticleRe: CX600 and Plantronics HW251 Compatibility
Hello Don,welcome to the Polycom Community.You may want to work with Plantronics support as the adapter cables from your prior phone cable may be incompatible with the CX range of phones.Please ensure...
View ArticleRe: VVX Software Upgrades
Hello Starr,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release. This also allows...
View ArticleI can ping vvx550 ip address but I cannot log into it
I have tried to log into to the ip of the phone to configure it but I cannot (and neither can coworker from different pc). We get error that webpage is not available. We obtained the ip address from...
View ArticleRe: I can ping vvx550 ip address but I cannot log into it
Hello fleeper,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release. Please also...
View ArticleRe: I can ping vvx550 ip address but I cannot log into it
My apologies. We are using a SIP server and the UC version is 4.1.6.5374 Thanks again.
View ArticleRe: I can ping vvx550 ip address but I cannot log into it
Hello fleeper,UC Software 4.1.6 is no longer a supported version as it has been superseded by newer releases. Are you using some hosted service as they can disable the Web Interface.Please ensure to...
View ArticleCX 3000 configuration for non Lync site
We have a non lync site with Audiocodes mediant 1000 deployed. VVX series phones are configured through web access, i.e., accessing remotely by using the ip address, and entered the dial plan under...
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