Soundstation IP 7000
Hi, I am using polycom soundstation IP 7000. I have near about 6 devices with me and all devices get restarted automaticaly between calls. Could you please help me with the same. Regards,Kiran
View ArticleRe: Soundstation IP 7000
Hello Kiran,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: Soundstation IP 7000
Hi Steffen, I have updated the firmware already. Still facing the same issue. Regards,kiran
View ArticleRe: Soundstation IP 7000
Hello Kiran,You are not answering my question. We do still not know what you believe is the latest or current software for the phone. In addition you also did not provide any logs or a configuration....
View ArticleRe: Add contacts remotely on VVX 311
Ok thanks. Do you have any idea if RingCentral allows access to the config files on the provisioning server?
View ArticleRe: Add contacts remotely on VVX 311
Hello cmcfarling,I am unaware what access your provider allows.Please check with your pBest RegardsSteffen BaierPolycom Global Services
View ArticleVVX 410 update 'stuck'
HI! A phone was updated to 5.4.6 and is sitting at 'uploading core 1 of 1'...for a very long time. Other phones have been updated and this one just sits there. 1) How do I troubleshoot where it's...
View ArticleRe: VVX 410 update 'stuck'
Hello Mastercam,welcome back to the Polycom Community.The community's VoIP FAQ contains this post here:Feb 16, 2016 Question:What is / are the core.tgz file on a provisioning server ?Resolution: A core...
View ArticleRe: VVX 410 update 'stuck'
Thanks for the quick comments. I tried to unplug and plug (POE)...but it still comes back to the 'uploading' area. This phone went from 5.4.5 to 5.4.6 (as have the other phones). Tried again - just...
View ArticleRe: SountPoint IP 331, lldpd and voice VLAN detection
Hi NathanA. The only thing I send that looks like an empty value is the Management Adress TLV. It is not empty nor null, but in the end the "OID String Length" is 0. So htere is no OID specified and it...
View ArticleRe: SountPoint IP 331, lldpd and voice VLAN detection
Hi SteffenBaierUK. It was a typo error : the Label SIP version is 4.0.11.0583. Does this means the voice VLAN recogntion with LLDP is done by the main application ? I thought it was a job for the...
View ArticleRe: SountPoint IP 331, lldpd and voice VLAN detection
Hello Vad,Diagnostics > View & Download Logs > Log File Type > AppDiagnostics > View & Download Logs > Log File Type > BootPlease ensure to provide some feedback if this reply...
View ArticlePolycom VVX 400 inbound Caller ID showing as "from" Mark on every inbound call
We have a Polycom VVX 400 that is showing as "from" Mark on every inbound call. Mark is the old user of the phone.How would I change that and why would it show as "from" the extention being called anyhow?
View ArticleRe: 802.1x Authentication with custom device Certificate
Hi Steffen, Refering to Feature Profile 37148 for Device Certificates on Polycom Phones, it states that device certificates are designed for use for 802.1X authentication. Questions:1. We have over...
View ArticleEnabling Push Application on 350 phones.
We do not have a provisioning server and I read this article, but can't seem to figure out the best route. Is there anyway to use tftp to update the configuration with the right settings without...
View ArticleVVX 311 restart vs reboot
In the Web Config Util under the Utilities menu thare are options for Restart PhoneReboot Phone What's the diff?
View ArticleRe: VVX 311 restart vs reboot
Hello cmcfarling,welcome back to the Polycom Community.The Restart is quicker as it only restarts the application in comparison with a reboot which will restart the whole phone. Both will lose the...
View ArticleRe: Enabling Push Application on 350 phones.
Hello Jag1,welcome to the Polycom Community. I am not familiar with a 350 Phone but if the phones are already running you can simply import additional configuration via the Web Interface as shown: Oct...
View ArticleRe: 802.1x Authentication with custom device Certificate
Hello nkutchins,welcome to the Polycom Community.Each phone would use the same certificate. Simply have a provisioning server and pending on your requirements use the 000000000000.cfg or individual...
View ArticleRe: SountPoint IP 331, lldpd and voice VLAN detection
Hi SteffenBaierUK. Thanks for your advice. It's much more easier to get log this way ! So I finally have some logs to share. Please see my full logs at the end of this message ; but I think the problem...
View Article
