Trio 8800 USB Reverts to Windows after reboot.
We use the T8800 for Zoome Rooms, connecting it to a USB interface on Mac Mini's. The Mac mini 'sees' the T8800 as an audio interface, which is selected when a Zoom Room Conference starts. To set...
View ArticleRe: Trio 8800 DTMF not working
Hi, I have the same Issue on my Polycom Trio 8800 UC Software Version 5.4.4.7776
View ArticleRe: Trio 8800 DTMF not working
Hello jaypee,welcome to the Polycom Community.Please upgrade to the latest software UC Software 5.4.5.9111Please ensure to provide some feedback if this reply has helped you so other users can profit...
View ArticleRe: Is there a way to disable the paging softkey?
Hello Iters,welcome back to the Polycom Community.As already explained => here<= this is not the way a feature request works. The community's VoIP FAQ contains this post here:Jan 03, 2013...
View ArticleRe: Configuring BLF with paper expansion module. Can't get it to work.
Hello JulienL,I was on holiday but as this is an internal Polycom ticket there is no high urgency. Have you made any progress with your Polycom reseller?Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: ip560 "More" softkey not visible on-hook
Hello romeonyc77,welcome to the Polycom Community.Not knowing anything about your configuration being used, the call server itself and using an outdated and unsupported software it is hard to answer....
View ArticleRe: Automatically Dial Extension on Hook
Hello orderedchaos,welcome back to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a...
View ArticleRe: Polycom SoundStation IP 6000 won't boot (three flashing or solid red lights)
Hello zenace33,welcome to the Polycom Community.Can you post some of the affected phones MAC addresses so I can verify this internally?Please ensure to provide some feedback if this reply has helped...
View ArticleRe: VVX 500 Acoustic Fence with Plantronics Voyager Focus UC BT (USB)
Hello Sean Lazar,welcome to the Polycom Community.Maybe the headset in question has its own echo cancelling functionality? Polycom is unable to test every single headset but I recommend you open a...
View ArticleRe: Trio 8800 USB Reverts to Windows after reboot.
Hello Emma_Fy,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: VVX 411 Calendar notification reminder custom tone
Hi and tanks for the help. Is there any easy workaraound maybe? I mean, its not a showstopper bug, really. We can most certainly live without this feature.MAC is 64:16:7F:0D:C6:00 Thank you for your help.
View ArticleRe: How do I connect a USB headset to the VVX 500?
Reverted back to 5.4.2 and the Plantronics headset is back working thus issue with the latest 5.5.1 release
View ArticleRe: VVX 411 Calendar notification reminder custom tone
Hello artemonster,The unit was sold via WESTCON GROUP EUROPEAN OPERATIONS LTD back in 09/09/2016They can open a ticket for you. Simply quote VESC-7509 / 1-5620644361Please ensure to provide some...
View ArticleRe: How do I connect a USB headset to the VVX 500?
Hello John,if nobody reports this the official way we are unable to check and / or fix this.In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for...
View ArticleRe: How do I connect a USB headset to the VVX 500?
Hi Steffen,Have contacted our reseller and they are looking at raising a ticket RegardsJohn
View ArticleVVX 301 does not answer bij phone ore softbutton
We have 5 new Polycom VVX-301 phones. We use it with Dean One VOIP provider (broadsoft software). When we use the provisioning option or with the sip registration, both options the phone works. But we...
View ArticleRe: VVX 301 does not answer bij phone ore softbutton
Hello Robert Meijer,welcome to the Polycom Community.What firmware versions did you try ? If you can easily replicate this please open a support ticket. Please also provide a backup: Utilities >...
View ArticleVVX and auto call recording
Hi all, I know that it's possible to record manually a call using the VVX phone and a USB drive, but I'm looking for a setting to record automatically all calls without manual user intervention.Is it...
View ArticleRe: VVX and auto call recording
Hello Enrico,This is not possible and would require a feature request including a business case: Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?Resolution:...
View ArticleRe: Trio 8800 USB Reverts to Windows after reboot.
As Steffen stated this is dependant on your firmware version. I believe this is a more recent addition. The configuration item below should be what you are looking for. Include it in your...
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