Issues upgrading 501
Having a very strange issue when trying to upgrade a vvx501 with firmware 5.4.1.16215 We use a Cisco 1941 setup with a 2960 POE. With the 1941 connected directly to a static IP - NAT that IP...
View ArticleRe: Polycom phone
you dont need a static address... Couple things to check.. 1. the router from Charter.. make sure SIP ALG is disabled2. Under the SIP Outbound proxy, might need to change that to UDP only..
View ArticleRe: Issues upgrading 501
Hello darek007,welcome to the Polycom Community.Have you got any logs we could look at?What software Version is on the VX500 in comparison to the VVX501?Any wireshark traces?Please ensure to provide...
View ArticleRe: VVX D60 call forwarding
Hello dh911 and all,This has be classed as working as designed if no BroadSoft / Broadworks Server as described in this post => here<= is being used. I a normal scenario like a Digium Asterisk...
View ArticleRe: VVX410 Paging option dispears when on a phone line.
Hello Bumbaa,The Softkey.x. label is a free text so you can call it what you like. You could work with the efk.efklist parameter but still would need to set a manual label.Please ensure to provide some...
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Re: prov.usercontrol.enabled is not working as expected in 5.3.3
Hello all, not making any modifcations to the master configuration file aka <mac>.cfg and only having a limited configuration: prov.polling.enabled="1" prov.polling.mode="rel"...
View ArticleRe: VVX 5.4.x Delay upgrade / prov.usercontrol
Hello Stephen,I have updated the original post => here<=Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: How do I connect a USB headset to the VVX 500?
Hello afrancis,welcome to the Polycom Community.The community's VoIP FAQ contains this post here:Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?Resolution: Please...
View ArticleRe: On Hold Reminder Polycom VVX300
@Squigley,We recently upgraded our phones from 5.2.2.0501 to 5.5.1.11840 and have random phones being affected by exactly what you are experiencing.We as well are not able to pin point it, except that...
View ArticleRe: VVX 601 bluetooth pairing cannot discover Bose QC35
Hello Allen,The VXX only supports the Headset Bluetooth profile. As far as we can tell the QC35 is strictly A2DP receive-only. This will not work.Please ensure to provide some feedback if this reply...
View ArticleRe: Issues upgrading 501
Attached arethe PCAP and APP Logs. I also have core dumps off a phone that was upgraded which might be a seperate issue. As far as the 500 phone, I dont recall what it was, but any IOS i try to...
View ArticleRe: Issues upgrading 501
Hello Darek007,According to your logs there is nothing on the server: 000058.002|cfg |*|00|Prov|Starting to update 3111-48500-001.mtm8.sip.ld 000058.096|copy |*|00|Server 'p.hpbx.telepacific.net' said...
View ArticleRe: VVX 400 Single Key Park / Unpark
This Call parking "solution" is silly. We've been struggling with it for years and lost many clients for a lack of such a basic feature. If this helps to get this implemented properly in addition to...
View ArticleRe: Speed dial with a pause
I also have customers who have requested and are requesting this capability.; Please add my company to the list of your customers who's customers are requesting this feature. Thank you.
View ArticleSoundStation Duo 2.5mm port out to Chromebox for Meetings (Google Hangouts)...
We're have a SoundStation Duo connected to a Chromebox for Meetings (Google Hangouts) via 2.5mm audio in/out port. It is connected using the included Y cable to a similar Y cable (via a few...
View ArticleRe: Issues upgrading 501
Ok, but same result when pointed to the Polycom Servers. http://140.242.64.35/545 Attached are the APP and BOOT logs..
View ArticleRe: Issues upgrading 501
this is odd.. when i enter http://downloads.polycom.com/voice/software/3111-44500-001.xml into the custom server under upgrade software, it returns back with "Failed to communicate with the phone".
View ArticleRe: Polycom TRIO 8800 - Group Paging Transmit
Hello Sean,This is an error in our admin guide. At present the Trio can only receive a Page or be part of a Paging Group but cannot send a page itself. Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: SoundStation Duo 2.5mm port out to Chromebox for Meetings (Google...
Hello regexaurus,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: Issues upgrading 501
Hello Darek007,The log does not really show anything due it not being long enough: 000021.012|copy |*|00|Server '140.242.64.35' said '545/64167f026418-directory.xml' is not present...
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