Hello JoAnne Schmitz,
Your SSIP7000 is running an old software which is not supported for years.
You should be running UC Software 4.0.11 and Updater 5.0.11
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here<=
The above explains in detail how you can upgrade the phone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
