My firm has eight VX501 phones, and except for one, each will not permit us to designate "favorites" on the idle screen. That is, I designated each of the seven other employees as a "favorite" in the directory. However, my extension is 402, and my idle screen shows four columns of "402" even though I designated each of the seven other employees as a "favorite." Put another way, even though I designated everyone as a "favorite," none of them appear on my idle screen, and instead, all that appears are four columns of my extension.
As I alluded to above, one person's phone works fine, but the other seven do not.
Any help would be greatly appreciated.