Hello JMAD,
welcome back to the Polycom Community.
Didn't you provide a fix for this => here<=?
I can see the currently used software version in this post but please ensure to add it to every post.
I suggest you need to open a ticket for this.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services