Hello MBeebe,
this should be really dealt with in a new post but I must ask you to utlize the FAQ first:
Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?
Resolution: Please check => here<=
This explains how you use the config_files section.
The files you mention are just template files within the \config subdirectory and would need to be specified.
I am unsure what document you are referencing but please be aware that there is only that much which I can do for free within this community.
The Phone should not have any issues with the web browser and once you tried another browser like Chrome I can only suggest to:
- either utilize the faq and forum search
- await for other community members to answer
- work with a Polycom reseller
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please be aware if the phone is out of warranty you would need to pay PPI / Pay Per Incident.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services