Hello MBeebe,
welcome to the Polycom Community.
The Filezilla file server needs to be allowed in your firewall or it cannot access the computer.
The community's VoIP FAQ contains this post here:
Mar 08, 2013 Question: What files does my phone download or upload and why?
Resolution: Please check => here <=
Your error:
- unable to download the <mac address>.cfg
clearly tells you that you are either not unzipped the right file or provided access to it as it cannot download a 000000000000.cfg.
The above FAQ article explains that you need the complete files from a downloaded UC software package.
Example UC Software 4.0.11 Split:
000000000000-directory~.xml 000000000000.cfg 2345-12360-001.sip.ld 2345-12365-001.sip.ld 2345-12375-001.sip.ld 2345-12450-001.sip.ld 2345-12500-001.sip.ld 2345-12560-001.sip.ld 2345-12600-001.sip.ld 2345-12670-001.sip.ld 2345-17960-001.sip.ld 3111-15600-001.sip.ld 3111-19000-001.sip.ld 3111-30900-001.sip.ld 3111-33215-001.sip.ld 3111-40000-001.sip.ld 3111-44500-001.sip.ld Beach.jpg Beach256x116.jpg BeachEM.jpg Config Jellyfish.jpg Jellyfish256x116.jpg JellyfishEM.jpg languages Leaf.jpg Leaf256x116.jpg LeafEM.jpg LoudRing.wav Mountain.jpg Mountain256x116.jpg MountainEM.jpg Palm.jpg Palm256x116.jpg PalmEM.jpg ReadMe.txt Sailboat.jpg Sailboat256x116.jpg SailboatEM.jpg sip.ver SoundPointIPLocalization SoundPointIPWelcome.wav Warble.wav
You do not need the XXXX-XXXXX-XXX.bootrom.ld files if you have already upgraded to UC Software 4.0.0 or later.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services