Hello Chris_,
You are free to post within this community anything you want. In addition all community members or guests are free to respond to yourself.
If a issue requires Polycom's attention to fix an issue then the "normal" support process works.
- If a unit is within warranty you can open a free ticket via your Polycom reseller.
- If a unit is outside warranty and the problem is not easily reproduced you have to go the PPI way.
This works the same for any other service organisation.
The Phones original owner purchased this from / via NextUSA back in 2010 so if this was yourself it would be in your interest to get this fixed / looked at.
If you are not interested or you are not the original owner of the phone you can wait until someone else responds.
Best Regards
Steffen Baier
Polycom Global Services