Hello trigirl50,
is this a local FTP server or a remote ?
Please post some logs:
- Settings > Logging > Global Settings > Global Log Level Limit > Set to DEBUG
- Settings > Logging > Module Log Level Limits > CURL > Set to DEBUG
- Settings > Logging > Module Log Level Limits > COPY > Set to DEBUG
If this is not possible please work with Polycom directly for a PPI / Pay per incident as the phone in question is out of warranty as it was sold back in 2012
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
