Today I decided to try out one VVX 400 with Office 365. To do so, I understand I need to upgrade the phone's firmware. But, I can't seem to get it to upgrade. Below is what happens:
1. I reset the phone to factory default.
2. The web interface is enabled.
3. I get to the web interface just fine.
4. I select "Utilities/Software Upgrade."
5. I select "Check for Updates" and it returns newer versions. (I'm at 5.2.0.8330).
6. I select the latest version (5.5.0.20556) and click Install.
7. I confirm that I want to upgrade from the old to the new version.
8. I accept the license agreement.
I then see a sub-second view of an "Upgrading..." and then it goes straight to an Information screen that says:
"The phone will reboot and be updated only if the software you selected is compatible and different from the currently installed version.Note:The phone has either rebooted/restarted due to configuration changes. Please refresh the browser after the phone startup."
9. I click on "OK"
But, the phone never reboots and the update is never applied.Am I doing something wrong?
Any help you can offer would be much appreciated.