Hello SteveRad,
Could you kindly elaborate why Option 1 should not work? The only restriction could be a firewall on your end.
Option 2 and all other option require your own Server. This is not a huge task and allows your phone to upload logs and call lists.
Everything is explained and if you still struggle please open a service ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
