SteffenBaierUK wrote:
I have tested this in the past and it works and if you facing an issue please check your logs and provisioning server to see if the phone attempts to download the defined picture.
Hello ,
welcome to the Polycom Community.
as outlined in the above reply please check your logs.
If you still struggle please open a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
