Hello kyiu@yius.ca,
the SPIP335 was sold via SCANSOURCE COMMUNICATIONS back in 30/11/2015 so they are your Tier 1 support contact.
They are also able to open a ticket with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services