Hello Chris,
no nothing pops out but as usual I would start with a minimal config. As you only posted the BroadSoft config and not what the phone actually loads its hard to tell.
Not sure why you assume a escalation to our support team would take forever but that is the only way you can receive support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services