Re: VVX D60 will not connect to VVX 400
Hello Madison, what is the case Number starting with 1- ? I may have replicated this based on the data provided by dsandras. Basically if the Line that is shared on the VVX monitors other extensions...
View ArticleRe: How do you disable Do Not Disturb program on a polycom 6020 hand held phone
Hello,as the subject states; How do you disable Do Not Disturb program on a polycom 6020 hand held phone. Regards,John
View ArticleRe: VVX D60 will not connect to VVX 400
I don't have a case number that I'm aware of... Are you referring to a case number with Polycom? My 410 (I was trying to pair to the D60) is using BLF. Monitoring 26 other stations. I haven't tried...
View ArticleRe: VVX D60 will not connect to VVX 400
Maddog34 wrote:I opened a case with my reseller. XY600027124 is the MAC. From looking at other posts, it appears there are several having this problem... thanks! MadisonI assumed you had opened a case
View ArticleRe: How do you disable Do Not Disturb program on a polycom 6020 hand held phone
Hello John,welcome to the Polycom Community.Polycom no longer owns SpectraLink / KIRK (Since 2013) so you would need to contact them directly.Best RegardsSteffen BaierPolycom Global Services
View ArticleRe: VVX D60 will not connect to VVX 400
I do have an open case with my reseller, NETXUSA. That case number is 101853 but they haven't found out anything. Madison
View ArticleIs there any way to adjust MIC gain from the phone itself?
Hi, we have VVX 300 phones in our office. Some agents use them with wired headset which do not have a gain adjustment, and some people use wireless headsets with random MIC gain dials on the headsets...
View ArticleRe: Headset not hanging up
Hi Francois, Did you ever get this problem resolved? We may be able to help. Thank you, -Drew Merritt<removed due no commercial posts being allowed>
View ArticleRe: Is there any way to adjust MIC gain from the phone itself?
Hi BigChief! Unfortunately I won't be able to help answer if a button can be programmed on your Polycom phones to adjust mic sensitivity. We've found that our customers who standardize across a couple...
View ArticleRe: Plantronics Wirless Headset issue
Hi there, What is the model of Plantronics headset you're using? Also, are you using any accessory like the EHS cord or HL10? Thank you, -Drew Merritt<removed due no commercial posts being allowed>
View ArticleRe: Jabra Hookswitch
Hi there! It looks like you have the right cable and you have the Polycom phone on the correct setting, it should be working. I would recommend unplugging the AC power adapter and the EHS cord, then...
View ArticleRe: Is there any way to adjust MIC gain from the phone itself?
Hello BigChief,welcome back to the Polycom Community.The feature you are asking for is not possible.Please ensure to provide some feedback if this reply has helped you so other users can profit from...
View ArticleInternational calls
Last week I was attempting to make a call to Germany. I dialed 011 to begin as I am accustomed to doing for international calls. I then dialed the number I was given. I was not able to complete the...
View ArticleRe: International calls
Hello ghniuser1,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a...
View ArticleRe: VVX 600 on UC 5.5.0 will not display BroadWorks Advanced Call Settings -...
I have not opened a service ticket for this yet, but I will tomorrow (via phone, see below). BTW, we are authorized and certified ITSP partners, so this request will be coming directly from us....
View ArticleRe: VVX 600 on UC 5.5.0 will not display BroadWorks Advanced Call Settings -...
Hello jeff@bluip,the above is the corresponding internal Engineering ticket so you will not find this. I forwarded a message to the US based Sales Engineers so someone usually working with you can get...
View ArticleRe: Ringback does not work when VVX is blind transfered (UCS 5.3.0 or higher)
Thanks CDEng, call.switchToLocalRingbackWithoutRTP="1" That really fixed the issue for VVXs running UCS >= 5.3
View ArticleIP 5000 LAN Inactive
I have an Soundstation IP 5000 that has been working fine for a few months. Today I get a message that the Network is Down and when I check the network status it has LAN inactive. Does anyone know...
View ArticleGroup Paging Failing
Hello,I am setting up a simple page group between three VVX 600 sets and one VVX400 set just to see if it would work for one of our situations. I pretty much left everything default in the sets'...
View ArticleRe: Help with a configuration on vvx
I am using this line on a VVX 600 <web up.transparentLines="1" />This does not work.VVX is running version 5.2.5.0987 Also, I don't have the menu option for idle screen. Since this is a VVX...
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