Polycom Soundstation IP 5000 with incorrect upgrader.
We have 2 Soundstation IP 5000 that we can not get to boot. It looks like they have been flashed with the 5.0.9 upgrader (clicking about on the start/setup/about screen shows rev 5.0.9.0001) How do I...
View Article[Software ] RealPresence Trio 8800 UC Software 5.4.3AB has been released
Hello Everyone, We are happy to announce the availability of Polycom® UC Software 5.4.3 RevAB, with associated utilities and documents on the RealPresence Trio product support web page...
View ArticleRe: Polycom Soundstation IP 5000 with incorrect upgrader.
Hello Paul,welcome to the Polycom Community.The community's VoIP FAQ contains this post here: Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade...
View ArticlePolycom IP 670 voice quality issues
I have a user that is having issues with her Polycom IP 670 phone only on internal calls. The caller is muffled but yet outside calls are fine. I've replaced the handset, cord and also the phone...
View ArticleRe: Polycom IP 670 voice quality issues
Hello Kena,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release. This also...
View ArticleRe: Speed dial entry with pause, please, don't give the broken record answer
This thread is crazy. I also found this through google trying to support our users. The fact that this thread alone is 2 years old and this is still being requested shows that your feature request list...
View ArticleDistinctive ring for the Polcom 670's
All; I have over 100 Polycom 670's and I'm trying to get the phones setup such that the phones ring differently based on the caller or type of call. From what I've read, it seems to me that only...
View ArticleRe: Distinctive ring for the Polcom 670's
Hello Occasional Contributor,welcome back to the Polycom Community.As an Occasional Contributor to the Polycom community I would expect you to check the FAQ or Community Search first before posting. It...
View ArticleRe: Speed dial entry with pause, please, don't give the broken record answer
Hello RBeasley,welcome to the Polycom Community.I am not copying and pasting my prior replies as you can read them within this post. You may misunderstand the communities purpose but replying to this...
View ArticleRe: Polycom Soundstation IP 5000 with incorrect upgrader.
No luck with this. We are having a hard time even communicating with these two devices. They are not pulling DHCP and even if we statically assign the phones we are not able to ping them. We...
View ArticleRe: Polycom Soundstation IP 5000 with incorrect upgrader.
Hello Paul,not knowing any history on these devices it is hard to comment. Have you yet factory reset them?Do you get any LLDP or CDP in a Wireshark? The next step is a service ticket.In order to raise...
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Re: Distinctive ring for the Polcom 670's
Hello Occasional Contributor,It helps people answering questions to state that provided references have already been checked as it avoids posting already known information. In addition checking the UC...
View ArticleRe: Answer call with phone locked - Soundppoint IP 330 SIP
Thanks for the information Steffen.
View ArticleTransfer button not working
The Transfer button on several VVX300 phones is not functioning. When a call comes in and the user pushes the transfer button, as soon as they start to hit the digits to transfer the call it responds...
View ArticleRe: Transfer button not working
Hello msamy_k,welcome to the Polycom Community.It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer...
View ArticleRe: Transfer button not working
I am using a SIP enviroment, FreePBX/Asterisk. UC Software Version 4.1.7.1210Updater Version 5.1.7.1161
View ArticleRe: Transfer button not working
Hello msamy_k,Two Things: UC Software 4.1.7 is no longer a supported software. Please install either UC Software 5.5.0 or UC Software 5.4.4 and test again.The community's VoIP FAQ contains this post...
View ArticleIP7k, specify updater path
The <mac>.cfg file APP_FILE_PATH can be used to specify an alternative folder to get the sip.ld file for the IP7000 (or other model of phone). I'm wondering if there's a way to specify an...
View ArticleRe: Transfer button not working
I upgraded the phone to 5.1 and now I am unable to connect to the GUI. The phone is rejecting the connection.
View ArticleRe: Transfer button not working
Ok, I found that I have to use HTTPS:// now to connect to the phone, however the transfer button is still not working. UC Software Version 5.4.1.17954Updater Version 5.6.1.23318 Still the same thing...
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