Re: VVX 310 headset and what is the app 51 for ?
Hello calisonic,The Support Document => here<= outlines what Headsets have been tested and declared compatible. Checking the above against your link does not list this manufacturer. We, Polycom,...
View ArticleRe: Extremely long user agent string
Hello all,I checked this internally and I believe we now follow: The User-Agent header, as specified in [RFC3261] section 20.41, is constructed per the ABNF, as defined in [RFC5234], specified in...
View ArticleRe: Corporate ldap listing goes missing after search
Hi, I have run into this same issue on my phones too. These are typically IP550's running 4.0.2.11307. I have come to the conclusion that the initial full directory listing after boot is unintended...
View ArticleMyInfoPortal still functional?
Hello, Does anyone know if the MyInofPortal is available any longer? Any time I attempt to visit that app from our VVX600s all we ever see is an error(see attached image) that says: Maintenance...
View ArticleRe: Corporate ldap listing goes missing after search
Hello Mike,welcome to the Polycom Community. 4.0.2 is no longer a supported software so please upgrade to 4.0.10 instead.The community's VoIP FAQ contains this post here:Jan 30, 2012 Question: Can I...
View ArticleRe: Not able to upgrade Firmware on VVX 300 & VVX 400
These are 3 of 8 brand new phones we just purchased. We configured them the same way we configured the other 5, and those 5 worked with no problem2. The steps we took were: a. unpacked from box b....
View ArticleRe: Not able to upgrade Firmware on VVX 300 & VVX 400
We want to set it up for Skype Online (Office 365).
View ArticleRe: Not able to upgrade Firmware on VVX 300 & VVX 400
Hello Bhushan,how are you trying to upgrade these? Please provide some basic details.Please ensure to provide some feedback if this reply has helped you so other users can profit from your...
View ArticleScheduling Polling And Rebooting
Can I use these overrides to schedule and reboot VVX series phones even though no changes have been made to the configuration file?...
View ArticleRe: MyInfoPortal still functional?
Doesn't work for me if I try going to myinfoportal.apps.polycom.com in my browser. It doesn't work via HTTPS either, and It tells me that the SSL cert expired in 2012.
View ArticleRe: Not able to upgrade Firmware on VVX 300 & VVX 400
Please provide more information. Are you trying to provision via ZTP?Are you using DHCP option 66 (or some other option) to point the phone to your provisioning server containing the config files and...
View ArticleRe: VVX 310 headset and what is the app 51 for ?
The picture of that headset shows that it only has a cable with an RJ9 plug. If it is compatible audio wise (since the headset jacks have different pinouts, hence the compatibility sheet), it will...
View ArticleRe: calls.xml limit
That is neat I just tried option 1. Was curious on option 2 on whether it saved historical data though?
View ArticleRe: Dead air with PC>vvx300>switch
It sounds like the switch you moved the phones onto is half duplex, and as a result the audio stream will be cut out when there is any sound on your end, and the phone is uploading it. Try leaving the...
View ArticleRe: VVX doesn't accept digits in some scenarios - DTMF issue?
Thank you for your advise!Weston was able to connect me with Polycom finally!
View ArticleRe: Bad image checksum error
Let's deem this phone having corrupted flash and consider ticket resolved.Thanks, Steffen!
View ArticleDial by extension
We have a Polycom IP331 phone system in our office and have had trouble setting the message to allow peopel to dial by extension. Right now our IT department has set it up so that the user has to press...
View ArticleRe: Dial by extension
Hello blueicedj,welcome to the Polycom Community.It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release. Please...
View ArticleRe: Bad image checksum error
Hello VoIPonaught,this is not a support case and no ticket involved. I do still not even have the MAC of the phone to check its history internally. Only a Polycom reseller can raise a ticket for End...
View ArticleRe: calls.xml limit
Hello ChevyTruck,the phone does not store anything. You need to write yourself an app or get someone to write an app for you. You PABX or SIP switch should really keep this data and not the...
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